Sentido Galomar - Adults Only

A lovely hotel with extremely friendly and helpful staff. Right on the sea front with stunning views. A haven of quiet and relaxation.

Na een zwaar jaar hadden we beiden heel erg nood aan rust en ontspanning, we kozen online voor mooie hotels. Bij het aankomen merkten we dat er grote werken aan de gang waren. We zijn de kamer gaan checken, maar we werden bijna terug buiten gedrild door de machines. Bij het checken van de kamer waren de terrasmeubelen stuk, waren de gangen, vies en donker. We voelden ons hier echt niet goed. Bij het vragen naar annulering ging dit eerst niet. Dan weer wel. dan weer niet. Een waardebon voor 2 jaar konden we krijgen. Helaas is dat voor ons niet meer van toepassing. Ik kon geen manager spreken... inmiddels ook 2 x gemaild maar geen antwoord. De man achter de balie belde de balieverantwoordelijke, zelfs haar kleding was heel vies (Ze vroeg of ik kinderen heb, en jawel, maar op mijn werk draag ik nette kledij). Geen plek om tot rust te komen. Geen airco. Vies en stuk meubilair. Vergane glorie! Geen oor naar klachten. Dan was Sentido Galomar 10 sterren waard! After a tough year, we both really needed rest and relaxation, we chose beautiful hotels online. Upon arrival, we noticed that there were major works going on. We went to check the room, but we were almost drilled back outside by the machines. When checking the room, the patio furniture was broken, the hallways were dirty and dark. We really didn't feel good here. When asking for cancellation, this was not possible at first. Then again, yes. then again, it doesn't. A voucher for 2 years we could get. Unfortunately, that no longer applies to us. I couldn't speak to a manager... In the meantime I have also emailed 2 times but no answer. The man behind the counter called the desk manager, even her clothes were very dirty (She asked if I have children, and yes, but I wear smart clothes at work). Not a place to unwind. No air conditioning. Dirty and piece of furniture. Faded glory! No ear for complaints. Then Sentido Galomar was worth 10 stars!

Booked as an EasyJet package with late arrival Check in agent did not provide a warm welcome at all , (not impressed) but our check out agent was far more friendly and customer focused Hotel itself is lovely , eco friendly , decorated tastefully , modern , wonderful views for breakfast and drinks Our Sea view room was very well appointed and very clean and comfortable , no privacy on balcony on one side (room 2206) Pool ( salt water ) itself was wonderful and very clean maintenance done at odd times disturbing guests ( this happened at Galasol also , disinfectant placed on floor and buffed whilst we were eating at 3pm ) No pool service at Galomar , you have to go to restaurant or bar when they are open No shade on separate sun terrace ( level 3) which is unsafe , general lack of shade around pool and not enough beds when hotel full Our main disappointment was with the majority of staff provided an ‘uninterested ‘ almost unfriendly service Copiera Bar staff not customer focused at all , one throwing the bill on table Lina at the Galasol was the exception , she was wonderful (you made our day) Ayurvedic massage booked , no consultation prior including medical history , allergy etc , no introduction from the therapist and no invitation to use spa facilities The seven days certainly catered to ALL our senses , not ALL positive