Silver Sands Serenity

It was very good experience to stay here..Everything is reachable from here..both airports and beaches..breakfast is good...Staff behavior is good...Special thanks reception staff Sweaden and William both are humble.Even after checkout they helped with everything. Thanks again.

I visited this hotel for 3 weeks in January with my husband and another couple. Hotel staff fantastic. Hotel a little tired and in need of a deep clean. On leaving I asked reception would it be possible to leave a bag of my belongings to be used on my return trip in March with friends. They were very helpful, telling me it would be stored in a locker. I left a clothes steamer and 4 bottles of expensive sun lotions. When I returned in March, they could not find it and told me it was stored in lost properly and as I had given it them in a bin liner it had been thrown away. It was handed to them in a carrier bag. Ok mistakes happen I let it slide. We arrived on a Tuesday am. On the Wednesday we returned to the room and my friend noticed her zips on her bag were open and a coin bag with 20 £1 coins was empty. We had left 500rps on the bed for the cleaner. I didn't report it to reception because of the altercation I had over my bag of belongings and also didn't want to get the wrong person into trouble. We decided to make managent aware on checking out, however when I asked for a feedback form there wasn't any available. I was told to go on trip advisor. It's very sad that the minority let this hotel down. The majority of staff are excellent and go above and beyond to please. Lock up anything of value!

Had a great time at the serenity .The staff were excellent. So welcoming, and pleasant.and always up for a laugh.a special thank you for my indian Prince.keep being you.the infinity pool on the roof was fab,and served lovely food.the breakfast also was delicious. Especially the omelette and the real coffee!

First trip to Goa and a little nervous about staying on own in a hotel for first time. Picked this hotel as located near friends hotel. From the moment I was greeted at the door, I felt completely at ease. Staff exceptional, reception staff (Sweeden, William and Snehe) always ready to help, Michael at breakfast and Raj who looked after me the two weeks. Rooms are clean, fresh towels and water replaced daily. Would thoroughly recommend this hotel and will be returning. Thank you all at Silver Sands Serenity

Second stay at serenity, Sweden and all the team are the most friendliest and helpful of staff ,nothing is to much trouble, hotel is in a good central position in candolim, rooms comfortable, pool area on rooftop good. As with various hotels in goa maybe not upto European standards,however we will be definitely staying here again, from kitchen staff to management 5 star service, they are all genuinely happy to help in everyway. Thankyou silversands serenity for looking after us once more ! Traceyc England

Had a wonderful stay in this lovely friendly hotel , the rooms were kept beautifully clean and towels and bed linen changed every day ! The staff were all so lovely friendly and helpful too . The hotel is in an ideal location with everything you need close at hand the beach is only a 10 minute walk away , I would definitely recommend a stay here !