Eix Platja Daurada Hotel & Spa

Ok, but not great… As a solo traveller I was looking to upgrade to a sea view room. I emailed six weeks before I travelled and again a week before arrival to request an upgrade, which I was happy to pay for. I received a reply saying that was possible but it’d be a charge, which was fine. When I arrived I was told as I was a single traveller they wouldn’t use a sea view room on just one person, even though I was prepared to pay. The bathroom was very worn, cracks in the tiles and the shower flooded the bathroom every time it was used. However it was kept very clean, the housekeeping were brilliant. At breakfast one of the chefs was constantly coughing in to their hand, it was very unsanitary, and then when they were using their hands they were just openly coughing. The housekeeping staff were lovely, however the rest of the staff were not very polite, rarely greeted you as you walked in and out of reception or breakfast, and when I was querying the room upgrade option with them, they were very curt and not apologetic or understanding. The pool areas is nice and well maintained, however every morning they put crime scene type tape around the area to stop people reserving dinners before 9am. I am an early riser and like to be actually by the pool at around 8am, so this was a little frustrating, but understandable given that it gets very busy. By 10am you couldn’t get a sunbed. It was the last week of June, so I dread to think how busy it will be come July/August. This hotel and resort was largely full of German guests, I only heard one other English couple at the hotel and all the restaurant and menus at the hotel, and in town, were German, French and then British translations I was rarely greeted/spoken to in English - which is not an issue for me, but some travellers may find that intimidating.

The hotel and staff are very friendly. The evening food was the only slight disappointment . The hotel is located so close to the beach perfect for us.

Lovely hotel with a gorgeous beach right at the back of it . Not too busy as don’t do AI which made it more comfortable. Shop on site too

The pool area is amazing and loved how close I was to the sea. Breakfast buffet best I’ve ever had. The spa was a great benefit when we had a rainy day. Staff were always helpful and friendly and the rooms were cleaned every day. Really enjoyed the evening meal selection and it was great value for money.

The service in the restaurant was brilliant as the staff were so efficient. The food was excellent 👌 with a wide and varied choice of items. Hotel was very clean (despite all the local road/new paving works that was going on when we visited).

The room is small and dark, lightning very poor, furniture very old and used, they didn’t make an effort to try and refurb a bit. All mirrors are oxidised around corners. Cleaning is good, the housekeeper deserves a medal for trying to make everyone feel welcome by greeting and smiling (the only one). The water from the shower comes out in the room therefore the door is all afected by the water and spliting off. Aircon is weak, if you stay still it does the job but if you move in the room it feels like a fan. Reception staff, no one smiles or greets (apart from the night receptionist on our arrival). We asked for late checkout, as they provide it, we were told different by different people, first a not possible, then try one day prior , try two days prior then try on the day to see if possible. From day one they knew it is a no, but none of them tried to put our mind at ease to say that they do provide luggage storrage and not to worry. It was just the NO and you do what you can. Everyone hardly speaks any english, just german, and if you don’t speak the language you have no chance at anything. Waiters around the hotel are pleasant and smiling but not all. And as a final review, there is one rule for one and one for others. One evening we were told vaping is not allowed on the terrace, but the people at two tables around us were smoking cigarettes i feel like laughing now, but this area? never again!