AR Roca Esmeralda & Spa Hotel

Me asignaron una habitación doble con sala de estar, estuve cómoda y a mis anchas. Sobre la estancia del buffet tal vez ya le hace falta una renovación. Por lo demás, todo correcto.

Lo k no nos gustó es k la cafetería no abre x las mañanas y la cierran a las 12 x la noche

Stayed there with a group of people for 8 nights. The rooms were always clean and all the staff were amazing. Best hotel staff I have ever encountered and I travel a lot! The facilities were a little tired but everything was clean. Food was good , you could always find something that you liked. Inside heated swimming-pool with water gym. Gym and spa. Good garden and great view. Very easy to walk everywhere around the town.

This hotel is so clean and in a perfect location. Really close to the beach. Not many things to do outside the hotel for children not sure if it was because we went out of season. Pool was cold but warmed up throughout our stay. We used the spa changing rooms on the day of our flight as check out was midday. Staff were very friendly and lots of local Spanish people at resort which shows it was a good choice. I went with my 7 year old and mum. Food was a lovely selection each day always fresh. Please be aware drinks are not included in the full board option so at lunch and dinner there is bottles of water / wine which are accessible but these are not free! I learned the hard way after helping myself one afternoon only to be told I would be charged! 3 euros for a bottle of water. We got a jug of sangria instead each lunch time at 11 euros each. Normally we would take squash or a drink brought from the supermarket for my son. Not lots going on at the hotel for children but think if we went later in the season this would be different. Just note in the pictures of the pools there is a pool for residents only which we were not allowed to use it didn’t make this clear when booking. Was a shame as I’m sure it’s a heated pool and most of the time was empty! All in all a good hotel and we would return. I would say the hotel is more aimed at couples, adults rather than children there was a pool table, a ride on motorbike and small arcade machine but that’s i in regards to entertainment. We didn’t attend any entertainment at night as it started so late but a few people we spoke to said it was ok. Can’t comment on the spa as we didn’t use it. But looked nice enough when we went to use the changing rooms. Free WiFi works great.

Positives first Great position right at the end of the promenade and beautiful sandy beach. Very friendly animation team who made our granddaughter so welcome to join in all activities, also a shout out to the pool guy who was very helpful, friendly and watchful over all the children using the pools. Nice sized rooms and balcony, clean fresh bedding and towels, beds hard but that’s personal preference, everything kept very clean. Negatives Breakfast was ok but we struggled with quality of evening food so ate out. The hotel does need updating , but that does not prevent a wonderful stay in this great Spanish resort.

The hotel looked clean and really nice , we liked the swimming pools and that it was close to the beach . However last day we were in rush because we meant to check out at 12 however we didn’t know as nobody has informed us we tried to pay extra for few hours till we pack but we couldn’t they kept calling us telling us to leave . When I walked down to the reception to give the card to the hotel room back and told them that we didn’t know the time for the check out one of the young ladies not sure how she’s called if I knew I definitely would mention her name , however a younger women with blond curly hair and glasses , really rude giving us dirty looks telling us that we should of checked out ages ago . She was not helpful at all and made us feel uncomfortable last day. If you have people working for you make sure they kind and helpful because it lacks individuals off from coming back to the hotel again !!!