AR Roca Esmeralda & Spa Hotel

Me asignaron una habitación doble con sala de estar, estuve cómoda y a mis anchas. Sobre la estancia del buffet tal vez ya le hace falta una renovación. Por lo demás, todo correcto.

Lo k no nos gustó es k la cafetería no abre x las mañanas y la cierran a las 12 x la noche

Stayed there with a group of people for 8 nights. The rooms were always clean and all the staff were amazing. Best hotel staff I have ever encountered and I travel a lot! The facilities were a little tired but everything was clean. Food was good , you could always find something that you liked. Inside heated swimming-pool with water gym. Gym and spa. Good garden and great view. Very easy to walk everywhere around the town.

This hotel is so clean and in a perfect location. Really close to the beach. Not many things to do outside the hotel for children not sure if it was because we went out of season. Pool was cold but warmed up throughout our stay. We used the spa changing rooms on the day of our flight as check out was midday. Staff were very friendly and lots of local Spanish people at resort which shows it was a good choice. I went with my 7 year old and mum. Food was a lovely selection each day always fresh. Please be aware drinks are not included in the full board option so at lunch and dinner there is bottles of water / wine which are accessible but these are not free! I learned the hard way after helping myself one afternoon only to be told I would be charged! 3 euros for a bottle of water. We got a jug of sangria instead each lunch time at 11 euros each. Normally we would take squash or a drink brought from the supermarket for my son. Not lots going on at the hotel for children but think if we went later in the season this would be different. Just note in the pictures of the pools there is a pool for residents only which we were not allowed to use it didn’t make this clear when booking. Was a shame as I’m sure it’s a heated pool and most of the time was empty! All in all a good hotel and we would return. I would say the hotel is more aimed at couples, adults rather than children there was a pool table, a ride on motorbike and small arcade machine but that’s i in regards to entertainment. We didn’t attend any entertainment at night as it started so late but a few people we spoke to said it was ok. Can’t comment on the spa as we didn’t use it. But looked nice enough when we went to use the changing rooms. Free WiFi works great.

This was our third stay, last Christmas, February and this Christmas. All the staff, reception, restaurant, bar and cleaners. Everyone very helpful and polite. Hotel is lovely and clean, rooms cleaned every day (New Years Day was a shock, late one). Food was different but always something nice and plentiful. Perfect location near beach, but quiet. Booked for this Christmas while we were there. We go to Greece every year in summer and this hotel would be at least 4 star there, some people want 5 star while paying 3 star prices, love this hotel.

Stayed here between the 9th-16th July, firstly the hotel itself is really nice, rooms very clean, clean bedding and towels every day, the food is really nice, never had one night where there wasn't anything to eat, especially for the fussy children, bar staff nice, entertainment even though only catered to the Spanish was really entertaining especially the lion king across at the open air theatre, we also enjoyed time at the splash park, location also excellent, but what has compelled me to write this review is to back up all the bad reviews about one particular lifeguard! Hes what we call in the UK an absolute Jobsworth! Told my 16yr old daughter who was wearing an official swimming t-shirt she wasn't allowed in the pool as it was too 'baggy' which upset my daughter she is a very skinny girl and can't help that her clothes are baggy! She didnt go in the pool for the remainder of the week as she was so upset, I also wasn't present as she was with her cousin when he asked my 16yr old to remove her t-shirt! Made a complaint to the holiday rep which didnt go anywhere! Watched the lifeguard spend the week argue with people, flirt with women in bikinis and take people's towels and personal belongings off sunbeds. After family members had complained to him about the way he treated my daughter he spent the week giving us dirty looks when we were at the pool! Didn't seem to be actually doing his job that is to watch the pool! The other lifeguard that was on watch on the 15th July did not take his eyes off the pool once, and did his job! Think management needs to have a word with this particular lifeguard!