Barceló Fuerteventura Castillo

Just spent a week at Castillo. We had a really nice time. As people say the staff are great friendly and helpful. Buffet very extensive plenty of choice. The Mexican restaurant is good however we found the Brazilian restaurant lacking in atmosphere and food rather bland. Overall very good holiday. There is a need for maintenance throughout the site.

We had a lovely holiday, food unfortunately got a bit repetitive, but in fairness to the catering team there was always something for everyone. Pools and entertainment 100% even more, just fantastic. Only complaint was the pull out bed (room 3125) our daughter slept in there, she is of normal height etc.... The bruises left on her legs from getting in and out the bed were awful, it was just to make you aware for future guests. Please find enclosd photographs

Definitely not 4 star. On arrival everything seemed ok, reception staff very friendly, advised to get something to eat and come back in a couple of hours for room. Restaurant- food lukewarm/ cold. Waiters/ waitress don't want to be there, you have to try and attract their attention, 1st evening this took over 30 mins ( by which point we'd eaten our meal) 2nd night over 45 mins ( eaten dinner and desert) 3rd night gave up after 1 hour went to the front desk and asked instead- we got drinks. Room- our room had ants we complained several times, told the only thing they could do was use pesticides ( not an option with a premature baby and 2 adults that suffer from asthma) shown another room, again had ants pointed this out to guest relations/ experience who wiped ant with her hand and then said she couldn't see it! Told only way not to have ants was an upstairs room. Ants crawl. Pointless as ment we had to carry pram up stairs, we booked this as it was a superior bungalow, the only thing superior about the room is how disgusting it is, mould in cupboards, stains on bed lining, stains on sofa, rust, seal around door hanging off, wallpaper hanging off in places, Aircon drips water, tiles in bathroom cracked, you get a bottle of water in the room on arrival and that's it, you either have to buy from over priced shop on site, walk to hippo dina or have it in a cup from machine not really an option when ants are in the room.I could go on. Ants even got in the baby's milk ( sealed container my fault for not bagging it and locking it in suitcase, it must of been opened when we were out, jet 2 no help, told to get flights home! Spent most days and evenings at the mar which is a walk away but worth it, pool is heated, snack bar is lovely, restaurant is lovely, you genuinely wouldn't think they are both barcelo. Pools- cold, not heated, female lifeguard will not allow inflatables in the pool, including baby's swim ring (I get big inflatables but a baby's swim ring come on) their is NO shade here, jet 2 says family friendly, but it's not, or jet 2 has a very different outlook in what classes as family friendly. Needless to say will never return to this hotel, fueraventura or Barcelo. Not all inclusive - pay for towels- pay for certain drinks- only Ice cream Una teddy bear one which I think is chocolate and vanilla but it doesn't tate of any thing. The show bar/ area is at the harbour the walkway there is broken in several places and is a accident waiting to happen you have to be very careful. The restaurants/ bars that are not inside the complex i.e looking over beach / harbour let in paying customers who get priority over half board or all inclusive. The "hotel" offers self catering, bed and breakfast, half board and all inclusive so they are more interested in who they can make money from today.

I would definitely go back, we had a great time. The weather was good too, maybe next time a bit longer 🥂🍷💃🏾

We have visited this place numerous times over the past 10 or 12 years and it has never disappointed us. We usually go for the all inclusive package and visit in the half term in October, and have always had great weather. We really enjoy the choice of villas that are available. They are always clean and very well looked after. There are some beautiful views from the villas and all located not too far from the main restaurant and swimming pools. The pools are lovely and clean and well maintained. There are numerous bars on site with a great selection of drinks for everyone’s preference. On this visit we booked to have dinner at the Mexican restaurant (Palo Santo) and the Brazilian restaurant (Rodizio). The food was amazing, fresh and cooked to perfection. We also ate at the buffet restaurant Mafasca the rest of the time where the food was equally as good and the choice at all restaurants was amazing. Our children have always had a fantastic time at Barcelo from being small all the way through to now being young adults. There’s plenty to do in the area with a local shopping centre, local market, numerous bars and restaurants and the hotel can accommodate a good number of excursions. The hotel is located by a lovely harbour where you can sit and relax and watch an amazing sunset. The staff at the hotel are always very helpful, polite and cannot do enough for you. They also speak many languages so no problem if you are not fluent in English or Spanish. The cleaning team, bar staff and restaurant staff all work extremely hard also. We can’t recommend this place enough!

I'm at the airport (long queues at bag drop with Easyjet) having left The Barcelo Castillo after a weeks all inclusive for two adults and two children aged 5 and 2. Firstly I'll tell you the good points... Proximity to the airport... 10mins in a taxi (don't pre book a transfer, plenty of taxis waiting outside for €20 max to Caleta de Fuste) Beach front location so it's super easy to transfer from pool to beach with kids. The Barcelo complex has the Castillo and The Mar which you can access pools and restaurants at both so helps with variety and change of scene day to day. The kids Pool at The Mar is heated which was great! The food we found to be very pleasant during our whole stay. Plenty of options at all mealtimes and we were very pleased to see a real focus on healthy and whole foods. The only two points I would mention are, some of the dishes were overly salted and it would have been nice to have had a separate kids section. The gardens around the complex were well kept and very pretty. Now for the not so good points... The hotel is in need of some major maintenance. Chipped and missing tiles in the pool, on communal steps and paths. Handles hanging off toilet doors in the communal areas. The wall by the baby pool at the Castillo is crumbling away and one morning there was plaster over the floor right next to the pool, this is not safe and should have been spotted by staff before the pool opened for the day so I think this points to a due lack of attention and care from the management team. We booked the 3 bedroom Master Suite 3126 (be warned if you are booking this room and have young children the 3 bedroom is on a mezzanine level and the steps are steep. This room needs some attention as we found ripped wallpaper, damaged lights, curtains hanging off and broken air conditioning. We had to have the maintence team out twice to fix the air con. The biggest problem was a water leak under the floor boards which I spotted about 4days into the holiday. As we were on the 1st floor this was very dangerous and I am disspointed it was not spotted by the cleaning team before I had to report it. In all fairness to the Guest Experience team they moved our room as soon as the problem was reported and upgraded us to the Royal Level (I have left a review for the Family Royal Level). In summary, despite the need for maintenance this is a very good family hotel for family's with young children. It has great pools, a very nice beach and great food for an all inclusive. I would put the Castillo at a 3star hotel with 4 star food. I am an independent travel agent in the UK and won't be reccomending this hotel to my clients however I would reccomend the Family Royal Level (see separate review).