This second time in May last this Hotel it truly was horrible! The first time in September 2021 was good. The difference. May 2022: Our first room, the bathroom was dirty and the Safety box we could not open anymore. We moved to another room with a Balcony looking at a white wall and on the parking place for the Staff. The breakfast was as always alright. When having lunch or dinner, a lot of times our Wine glasses on the rim were dirty. One time we got a beer glass with the rim an inch long broken. Also the quality of the food in the restaurant was miserable: RAW chicken, no anchovy in the anchovy salad. The Staff overall was friendly and working hard, one could see so. Only the last day when we went to the reception to talk about the controversial invoice Mrs. Trini Saura did not wanted to listen and did not let me speak at all, how awful to treat your Customers that way. In contrary, September 2021: We were first called by Andrea Garcia. If we cancel our holiday with *********** and make a reservation through the website of the Hotel we would get an upgrade for free which we did. The room at that time was superb. The breakfast was alright and when having lunch or dinner we often get a lot, and the quality was véry good. The Staff was friendly and even brought our Coffee to the swimming pool! Certainly no reason to recommend this Hotel and to go there another time, what a pity.
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