Hotel d'Or

Everything Was great

Hôtel impeccable. À notre goût 2ème fois que nous y réservons notre séjour et que y retournerons certainement.

Shocking hotel room 303. Manageress very unhelpful, didn't care much to move us to a standard room that wasn't dangerous!! Told us to move to another hotel. Hotel in need of repairs. Carlos saved the day for us as a nice man and wasted on this hotel.

I would not stay at this hotel again, staff are not friendly or helpful at all. We arrived around 1:00 in the morning 3 people staying in one room, checked in went to our room to find only one double bed for 2 people! So back to reception we went had to wait for the receptionist to bring a pull out bed! When this should have already been done for our arrival! Room was absolutely tiny for 3 people so we asked if we could move to a bigger room just got a straight NO! And that all the rooms are the same size (they are not) safe did not work had to wait all day for a maintenance man to come sort it which he didn’t come until evening so we had to have our passports money etc on us all day! plug socket was hanging off the wall DANGEROUS! Seemed to be what was like rust on the walls! Went for breakfast at the hotel on the first morning & it was awful! One of the staff randomly came over to me and rudely said you can’t take food out of the restaurant I looked at her confused as I was looking in my bag for my phone not putting food in there! But even if I wanted to do that I’d paid for the food! Some good points : rooms were clean and got fresh towels etc everyday, location was great close to the town & beach. But would not return to this hotel!

Lovely small hotel in a good location rooms pleasant and clean breakfast good choice and decent quality Staff very friendly and helpful a very pleasant experience we would definitely recommend and we would return The pool is very good and clean The bar is well stocked and not expensive

Our experience staying at Hotel D'Or was quite a mixed bag. Upon checking-in, Carlos gave us a quick tour of the hotel and showed us our room (room 400 - skip to the end to find out why this became a huge issue). The room was acceptably clean, albeit not immaculate, it was also quite small (for 3 people) but was fairly functional. As others have noted, we did have ants in the room for the first couple of days, but Carlos did rectify that. The room came with few luxuries and most things were paid extras (such as a kettle, which Carlos kindly gave us for free in the aftermath of the ant-issue), although we did have a working safe to use. Our room wasn't particularly private, to access the room we had to cross the terraces of multiple other rooms (although something we had never experienced before, we did get used to it). We were also overlooked slightly by an adjacent building, but we weren't in the room much during the day, so it wasn't really an issue for us. The pool and bar area was relatively small but we found it ideal for us. We had our 4 year-old with us and he loved it. It was never particularly over-crowded and it had a great vibe throughout most of the day. It's worth noting that there will likely be non-residents also enjoying the pool area, but we found no issue with this, and actually felt it enhanced the overall atmosphere. Carlos makes great cocktails and we'd recommend his sangria! To try and add some efficiency to our mornings, we paid for the breakfast option and found it to be fine. It was probably what we would have expected, with just enough to please everyone. The occasional smoked salmon was a particular highlight.   We found the staff to be mostly pleasant, we always enjoyed chatting to Carlos, Juan was very helpful, and the dark haired girl with glasses (apologies, we didn't manage to note her name) was always polite. Juan and his wife also performed some music on one of the nights, they were very good and we thoroughly enjoyed it! As the hotel is so small, there is only limited staff support throughout the night, so any issues should be raised during normal hours, where possible. The location of the hotel is both good and POTENTIALLY bad. We found it was perfect for the majority of activities with our 4 year-old, such as walking to the beach, exploring the marina, or heading out for food on an evening (as he'd sometimes burn-out and require carrying back to the hotel). Now, you can't have all of these positives without some negatives. Sadly, we had a huge issue throughout our stay, and the hotel just couldn't comprehend how to fix it for us. As mentioned above, we were allocated room 400. The problem with room 400 is that it's the closest room to the square, and practically opposite a nightclub. This may have been tolerable in normal circumstances, but we also had a local fiesta to contend with, which was primarily located at said-square. With the fiesta came temporary toilets / urinals, which were located on th