Novotel Cairo El Borg

Novotel Cairo El Borg Reviews

Novotel Cairo El Borg

3 Saraya El, Gezira St, Zamalek, Cairo Governorate, Zamalek, Cairo, Cairo Governorate, 11111, EgyptView Hotel Details
Novotel Cairo El Borg
Novotel Cairo El BorgNovotel Cairo El BorgNovotel Cairo El Borg
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Guest Reviews of Novotel Cairo El Borg

8.9/10
Very Good
115 review
Verified reviews
Location9.2
Amenities8.7
Service8.9
Cleanliness8.8
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All reviews(115)
Positive reviews(107)
Reviews with photos/video(43)
Awesome stay(19)
Awesome rooms(16)
Friendly staff(16)
Delicious breakfast(15)
Convenient location(13)
Loved the view(10)
Classy environment(8)
Located downtown(5)
Negative reviews(8)
ali ahmadi 20
Superior Room With Two Single Beds - City Side
Stayed in Feb 2025
Couples
10 review
10.0/10
Outstanding
Posted on Mar 20, 2025
This hotel is located on the Nile River and close to Tahrir Square, walking distance to the Egyptian Museum. It is also next to the Cairo Tower. Good staff and clean hotel.
6/17
Response from Property: Dear Alireza, Thank you very much for sharing this great review of your recent stay at our Novotel Cairo El Borg. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Wish you a great day, Abdellatif GEBRILGeneral Manager
Anonymous User
Superior Room With Two Single Beds - City Side
Stayed in Mar 2025
Business travelers
4 review
6.5/10
Posted on Apr 27, 2025
Strategic location with nice morning view of Tahrir surroundings and good breakfast but the room maintenance is not so well kept.
Response from Property: Dear Precious guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Novotel Cairo El Borg, Appreciate to accept our apology, the maintenance team has been informed by your comment for their concern. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.Wish you a great day, Abdellatif GEBRILGeneral Manager
ABDULQADER MOHAMMED YAHYA
Superior Room City Side
Stayed in Dec 2024
Solo travelers
21 review
10.0/10
Outstanding
Posted on Jan 18, 2025
I loved staying at this hotel... Location is good and near the airport almost 40 minutes. Breakfast was absolutely amazing and the view also was good
Response from Property: Dear Abdulqader, Thank you very much for sharing this great review of your recent stay at our Novotel Cairo El Borg. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Best Regards, Abdellatif GEBRILGeneral Manager
the_family_guy
Superior Room City Side
Stayed in Nov 2024
Family
10 review
9.5/10
Amazing
Posted on Dec 16, 2024
Overall good spacious rooms, good breakfast spread and a nice pool area and we would have had a great trip only if it had thinner pillows. Unfortunately the hotel only had one type of pillows and they were quite thick and difficult for us to sleep comfortably and that spoilt a bit of the experience. That's the reason to cut one star from amenities. We had a great city view room and picture shows the view with the cairo tower .
Response from Property: Dear precious guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience. Appreciate your understanding regarding the pillow issue, and please during your coming stay the Housekeeping team can assist you and offer a different size of pillow, hopefully it can meet your expectations. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Warm Regards, Abdellatif GEBRILGeneral Manager
Guest User
Superior Room City Side
Stayed in Nov 2024
Couples
1 review
9.0/10
Great
Posted on Dec 21, 2024
Very kind staff. Breakfast good. Great location. Great view from room of the Nile.
Response from Property: Dear Precious guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Novotel Cairo El Borg Hotel and are delighted to read that we were able to match your expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Wish you a great day, Abdellatif GEBRILGeneral Manager
reocity
Superior Room With Two Single Beds - City Side
Stayed in Apr 2025
Travel with friends
9 review
9.0/10
Great
Posted on May 14, 2025
Convenient location. Reception staff were accommodating. Room was clean but the leftover food from neighbor's room service were left in the hallway for a whole day.
Response from Property: Dear Reocity,Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our convenient location and accommodating staff. However, we apologize for the oversight concerning the hallway cleanliness and appreciate your understanding as we strive for better service.Best regards,Abdellatif GebrilGeneral Manager
Guest User
Superior Room With 1 Double Bed And Sofa, River Side
Stayed in Dec 2024
Couples
6 review
7.5/10
Posted on Jan 4, 2025
Excellent Location No amenity kid
Response from Property: Dear Precious guest, We’ve passed your wonderful review onto our team at Novotel Cairo El Borg. Thanks so much for taking the time to leave a review about our service and our team. Our guest’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit our hotel, Warm Regards,Abdellatif GEBRILGeneral Manager
Vinodh, India
Superior Room City Side
Stayed in Dec 2023
Family
1 review
10.0/10
Outstanding
Posted on Feb 2, 2024
The location was perfect!! Travel desk at the hotel was really helpful in arranging the cab services for Coptic and Islamic Cairo sightseeing.. The hotel upgraded our room from city view to nile view, which was very generous.. Breakfast buffet spread was good and the service was top level.. Cons: Swimming pool timings should be longer atleast till 8pm in the evening..
Response from Property: Dear Vinodh, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Novotel Cairo El Borg with us and Trip.com readers.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Wish you a great day, Abdellatif GEBRIL General Manager
W
Superior Room With Two Single Beds - City Side
Stayed in Dec 2023
Solo travelers
69 review
6.0/10
Posted on Jan 27, 2024
The hotel has guest laundry, laundry onsite and offsite all listed, but this isn’t true. They only have offsite laundry per item that is expensive compared to the price of the nightly stay. Trip.com and the hotel have yet to update this.
Response from Property: Dear Precious guest, We first would like to thank you for choosing our Novotel Cairo El Borg for your stay and for sharing your comments on your experience among us. Kindly accept our sincere apology in regards to the laundry issue, we have it only offsite, and will ensure with our marketing team to make sure that al our websites are updated. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to go on our Website from where our agents will be able to give you all the relevant information to make sure that you book the Accor hotel that can make all your stay wishes come true. Best Regards, Abdellatif GEBRIL General Manager
Hermesmiffy
Superior Room With Two Single Beds - City Side
Stayed in May 2023
Travel with friends
65 review
6.5/10
Posted on Jun 25, 2023
The hotel overall is satisfactory. Staff are nice but not helpful at all, breakfast is okay, the room is spacious but not enough light.
Response from Property: Dear Guest, Thank you very much for sharing this great review of your recent stay at Novotel Cairo El Borg . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Abdellatif GEBRIL General Manager
PeaceBeUponUs
Superior Room City Side
Stayed in Mar 2023
Family
77 review
8.5/10
Very Good
Posted on Apr 29, 2023
Hotel is nearby to Qasr El Nile. One of the most affordable hotel compared to the rest sitting on Nile River. Room is nice with Cairo Tower view. But the wifi connection in room is very poor, same with room service, no one answered the calls, either it was purposely disconnected (wasnt sure about this) or the phone picked up and left unanswered (you literally could hear the staffs talking and laughing on the background).
Response from Property: Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely Abdellatif GEBRIL General Manager
Khatija
Superior Room City Side
Stayed in Jun 2023
Couples
1 review
8.5/10
Very Good
Posted on Aug 7, 2023
Clean hotel, staff very attentive, always smiling and very helpful. Location is perfect away from hustle of Cairo… yet not far from Cairos attractions. Had meal on roof top was ok, alittle pricy thou. Would book again without hesitation.
Response from Property: Dear Guest, Thank you very much for sharing this great review of your recent stay at Novotel Cairo El Borg . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Abdellatif GEBRIL General Manager
guptadevansh
Superior Room with Two Single Beds - River Side
Stayed in Nov 2022
Travel with friends
1 review
9.0/10
Great
Posted on Dec 19, 2022
The hotel is at really good location. We had few issues with the sound proofing of the room since we could hesr music from outside in the night. other than that, evrything was really good
Guest User
Superior Room City Side
Stayed in Dec 2024
Couples
2 review
10.0/10
Outstanding
Posted on Mar 17, 2025
Great hotel
Response from Property: Dear Precious guest, Thank you very much for sharing this great review of your recent stay at our Novotel Cairo El Borg. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best Regards, Abdellatif GEBRILGeneral Manager
W WJ
Superior Room City Side
Stayed in Apr 2023
Couples
2 review
5.5/10
Posted on Jun 6, 2023
The hotel.is in a good location with the cairo Tower round the corner. A must visit, amazing view from the Tower. Staff are not as friendly. Asked for some space to pray after checkout. The reception lady was very dismissive and not helpful and said No. The swimming pool is a good size and enjoyed a few days of swimming just the two of us. Do not book any excursions or taxi with hotel , over priced. You can use Egyptian Uber called Careem. It's very cheap and easy to travel around without having any worries of being overcharged or ripped off. The rooftop restaurant and shisha was great. Junior suite room was very spacious. Please see pics. Overall our stay at Novotel was pleasant and we would recommend staying at the Novotel.