Crystalbrook Bailey

Great hotel. Friendly staff. Central location. Surprise present from the crew as mentioning it was an anniversary celebration.

The apartment is rather new. Location is the biggest its advantage. Vert close to bus station and restaurants. The whole block of 1/2 bedroom apartments are next to the “hotel”. The check in and out processes were fast without hassle. During my stay, I found some daily problems that I had to sort out. As the staff at the reception said the apartment is managed by the hotel, however, it is not serviced exactly as the hotel rooms. I prefer to have some information sheet telling some basics solutions. It was not cleaned up every day. We had the cleaning services for the 4th, 8th morning. I have to ask for refilling such as clean towels, toilet papers, rubbish bin bags, dishwashing tabs, I also need to empty the rubbish or food garbage.  Most disappointing, someone having their food in room and drop them nearby my door daily. As the temperature is hot there and stinky smell was suck.

This booking is one of the rare ones I had serious dissatisfaction so I had to write a long review. First the information on the booking page is not fully transparent. We were only made aware that the 2 bedroom suite we booked does not offer daily room cleaning service. Cleaning service comes in only every 3 days of stay (so for 5 nights we stayed, the room was cleaned only once!) If this was well informed, I probably would not consider booking this room. Second, the service was almost non-existent. When they said clean towels can be offered upon request, the towels were literally left on the table top immediate behind the front door. On the “clean day”, we were amazed to find toilet brush and bin left on the closed toilet bowl, ants were spotted near the sink, tissue boxes were not refilled, and pillow cases had clear sign of dirty marks. Despite a 5-night stay, hotel didn’t allow any late check out beyond 12pm. Front desk insisted an hourly fee and different people were giving different fee rates. This was again confusing and disappointing. Pls also note overnight parking is charged at $12 per night. Breakfast offered at $28/pax had limited choices (basic international breakfast) Other than above, the room is generally clean. We didn’t have a chance to explore other parts of the hotel so no comment on the amenities. The location was fantastic, within walking distance to the pier and good selection of food options.