Alivio Hotel Cairns

Mixed Experience – Great Location, Poor Internet & Breakfast Setup The hotel is in a great location, and the room itself was clean, spacious, and comfortable. Facilities like the car park and lifts were well maintained and met expectations. However, as business travellers, the internet connection was a major letdown. The hotel appears to rely on a hotspot system, which was extremely unreliable—slow speeds and constant disconnections all weekend. Streaming services such as Netflix were unusable, and even basic browsing was frustrating. To make matters worse, the remote control had nearly dead batteries and worked intermittently. We were also disappointed with the rest and breakfast experience. After early starts each day, we were hoping for some quiet downtime in the afternoon, but this was hard to enjoy given the other issues. The weekend breakfast arrangement felt misleading. Instead of onsite breakfast, we received a $20 per person voucher to a nearby café. While the café was pleasant, it only opened at 7:30 am on weekends—not ideal when you're starting work at 6:30–7:00 am. And realistically, $20 doesn’t go far at most cafés these days, so it felt like a cost-cutting workaround rather than a genuine breakfast offering. On a positive note, Clara at reception on Saturday was professional and kind—she did her best to assist, though unfortunately there wasn’t much she could do. It seemed like her manager may have been present but avoided getting involved, which was disappointing given the situation.

Bad overall experience, no WiFi for 4 days, barely any housekeeping, broken curtains and light seeping in through the room on your face right from 6 am in the morning forcing you out of sleep. Many better hotels available at much better rate right next to the esplanade. Book those.  Really bad experience for the rate charged by the hotel.  P.S - The buffer breakfast (prepaid) was really bad with hardly any options and all decent options including coffee were for extra charge.

Customer Service was absolutely fantastic and room was excellent