Caravella Backpackers

The room was large, spacious and clean . Like the pool and area . Could use a bit TLC on the grounds , kitchen and building. Great location to town . No TV room that's a good thing. Only thing is looking ahead seems heavily booked . I differently go back . Thanks for a enjoyable stay.

Hi, Room was spacious and air-conditioned rooms. Location is so close to town and waterfront. Could use TLC in the grounds, been a tough few years. Pool was good. I would go back ,is heavily booked.

I spent a lot time at this place, very good service, big rooms with bathroom, amazing pool and good kitchens Great place if you want to spend some time in cairns Perfect for families on holiday The owner is very available and easy going Thanks

My girlfriend and I are backpackers living and travelling in the van across Australia, and booked couple tours in Cairns and decided to book our accommodation. We found Caravella Backpackers very cheap and was a reasonable location, which was 15min walk to the Lagoon. We booked this place also because the advertised as having free parking, but in front was only 3hr free parking, but there was free parking at the back which wasn't as private or secure at all, just in the middle of a 2 way street. We got to our check-in 30mins late and realized that the check-in time was earlier, so no one was at the reception. The place seemed dead and no one seemed to work here except one cleaner of Bagus Cafe. She told us that we needed to call the number on the sign for after hours, so we did and no answer. We left a message but never got a reply. We were supposed to get an email for our check-in but never got one and they were supposed to give us a code for the safe box for our key. Luckily another guest helped us out and knew the same code and we got our keys. Room 69 was the suite we got, and it was at the very back corner of the hostel. As we entered it was fairly clean, had a private bathroom, couch, fridge, kettle, and aircon. After a night when we took a shower the drain in the bathroom started to overflow, the drainage for the shower and the sink wasn't good, but slowly drained, also the toilet had a little leak as well and wasn't pleasant. We tried to call the reception and after hours phone number, but no one ever answered. We decided to wait the morning to catch them at the reception hours like they posted, but still no one seemed to work here. At the end of our reservation we had to check out and give in the keys, but yet again no one works here so we had to toss the keys inside the reception, and never to return here again. The have a trip advisor 4 star 2012 sticker on their window. I think it's time to take that down. New management needs to be taken.