Hospes Palacio de Arenales & Spa

Nos encantó, personal muy amable, todo muy limpio, volveremos

El spa lo mejor con muy buena atención. El bar de la piscina tembien con buena atención

We have stayed at many 5* hotels all over the world and have no complaints regarding this hotel where our suite was lovely and unlike previous comments did not seem to require updating. All the staff were pleasant and helpful and the food at breakfast was excellent. We did not eat dinner there but did eat and drink in their cafe watching the storks and raptors flying overhead. The hotel is in a pleasant countryside location a few km out of town and it was a delight to watch the storks and storklings on their nesting platforms at the hotel. We have made a note to come back on our annual visits via the ferry to Santander and onwards through Spain and Portugal.

I love Hospes Hotels having stayed at 4 different locations and planned to visit their entire portfolio. Not anymore. Hospes Palacio de Arenales in Cácares claims to be a 5* star hotel but falls too short in too many areas to be considered a true luxury hotel. I’m certain the group management must know this as almost all my following comments have been recorded previously. Our room, a suite, was dated, sparsely furnished and unwelcoming having not been updated I estimate for 25 years. The toiletries were possibly the lowest quality I have experienced anywhere recently with standard items missing. Little things like the harshest tissues I have ever used and no turndown service pointing to petty cost cutting. The breakfast buffet was frankly shocking. Stale pastries, coffee machine not working and a hopeless selection. And this is meant to be a market leading establishment! And despite low occupancy, no availability in the Spa during our stay. I suspect it was fully occupied by non resident members. So one of the features we were most looking forward to and effectively paid for was not an option. I would also mention the staff were all outstanding, friendly and very helpful. Any issues we experienced are not of their making. With little or no maintenance in outdoor areas, Palacio de Arenales had the feeling of an unloved and failing establishment. Hospes must do better.

The hotel itself is located just a mile away from Caceres which when passing through it and on the approach to the hotel appeared to be a heavily built up, semi industrial and populated area with high rise flats. On arrival it may take you a few minutes to figure out where reception is as all the signs around the hotel are tiny and far from user friendly. The rooms themselves are quite well appointed with the usual coffee making facilities, TV, a safe, hairdryer etc. There is a small mini bar but be warned it is overly expensive, for example a small bag of crisps is €5 and a small bottle of coke is €6 The staff are all very friendly, courteous and helpful In a so called 5* even in this warm climate you would not expect to find any trace of black mould in the shower/bath area. However, in our room there was and it was clear to see. Non secure parking is available in the car park, however considering the nearby surrounding area if you are on a motorbike you may want to consider booking a place in the underground garage. This is secure but even for a motorbike it will cost you €15 per night. This hotel and its grounds are vast and it has a lovely pool with a relaxing poolside bar and other quiet chilling areas. The restaurant serves very nice, well presented food and the breakfast is very very impressive. A nice hotel but typically for a 5* hotel (Really a 4* with a Spa) they have maximised every opportunity to help you empty your wallet.

Fantastic hotel with great ambiance and decoration, very clean rooms and wonderful spa, very nice and friendly staff. Excellent location just of the motorway when traveling through Spain. A main reservation and a cafe bat which we used for a cheater very. Good supper. Beautiful outdoor pool that could be used in the summer. Cannot fault the hotel