Cable Beach Club Resort & Spa

Based on our experience we would not stay at Cable Beach Club on our next visit to Broome unless there was a radical shake up in the resort. It seemed to be clearly trading on its prior reputation and was not a 5 star resort, based on our travel it equates to what we get in a 3.5 star. There were positives but the negatives far more. Many of the negatives could be easily fixed but there were just so many of them they cumulatively made the experience not live up to expectations. Positives Bags got to room by themself without chasing and were picked up and available for transfers to air port - porter service was excellent Room was good size and if updated would be a real feature Adult pool is very pleasant Grounds are nice Spa was good Negatives (in no particular order and with suggested solutions) L’Occitane products in bathroom which was good but no body wash - provide body wash as well as shampoo conditioner and body milk. Not eco friendly as little bottles of bathroom things - solution put in large refillable bottles in shower & bathroom sink Bottom draw in wardrobe could not open as ran into track for wardrobe - lift draws and put on base frame. Not a lot of storage - put shelving under tv Tv had no cable Chanel’s only free to air but did have good movie selections - provide a standard cable package Only one courtesy bus into town a day and you needed to book several days in advance, when we came to try and book in the morning and was told it was full the solution offered was to the public bus timetable (which does not run after dark in any case) - solution put on a shuttle bus on an hourly or 1/2 hourly timetable to take guests to and from town. At the room rates being charged this should be covered. Did not warn us we needed to book on site nice restaurants (when they are open) well in advance (I think before you arrived) therefore cannot comment on food offerings as we did not really eat on site. When we were turned away from one we were told only option was the pub style sunset grill. Instead we booked off site and had really nice meals at Bali Hai, Papa Fuego and Sausage Johnnys. All these are recommended but you will need cabs. Solution at a minimum let guests know at check in to make reservations or better still increase availability so we could get in. no room service Pools were all pebble Crete - a personal aversion of my wife. No mini bar -provide on No on site bar open after about 9pm - we were turned away as closing when we got back from dinner. Coffee in room was just instant no coffee machine in room - install pod coffee machine. Water in room was single disposable plastic bottle with instruction to refill - spend extra $ and give everyone a branded reusable water bottle which would then give branding in reuse outside resort. No concierge, There was a tour desk but it closed mid afternoon - should operate till mid evening and provide full concierge services. Buildings while clean and well maintained

Really good relaxing stay even in wet season, rooms were big and very comfortable. Me and my girlfriend would 100% stay again and will be back in dry season to see what more it has to offer. Special mention to the girl on front desk Marisa who was amazing and couldn’t have done more for us a credit to the hotel!

Had the best experience here! The staff were incredible from start to finish and the rooms are stunning. We had a beach view room and it was amazing. Sam at the restaurant was so lovely and accomodating and full of great information. Couldn’t imagine a better time away