Hotel Busan Haeundae-gu

Overall the hotel is very new, the room is spacious, the smart TV is easy to use, quite popular among both international and local guests. The convenience store inside the hotel 1st floor is great especially during winter time, we don't need to go out of the building at all. Also you can refill your water bottles at the dispenser located on every floor. We arrived earlier than the check in time, there are self serviced lockers for storing baggages. And then the hotel staff invited us to check in 1 hour earlier. The desks on the 3rd floor has a good view of the beach and like a modern co working space. However, there is no cotton pads / hair brush provided, which is a bit inconvenient.

Excellent location with convenient public transportation and taxi pickup spots. Most of the tourists spots or restaurants are also within walking distance. The room with great balcony views also meets our expectations. Will stay here again for the next Busan trip!

A good hotel in Hongdae, close to the exit from metro number 7 and the bus stop. The reception is on the 6th floor, you can leave your luggage there before check-in and after check-out. The rooms are essentially apartments, large in area and with large balconies. Very quiet, we never heard our neighbors. Clean, newly renovated, there is a full kitchen with a stove, microwave and refrigerator. Hongdae Beach is a 7-10 minute walk away, there are restaurants, cafes and shops nearby.

Location is about 15 min slow walk from Haeundae Station. Booked the standard room -23 sq metres. The room size is perfect for solo travellers. May be tight for a couple. I like the layout, a retractable door to partition the bathroom and sleeping area. Nice and cozy. The breakfast is reasonably priced - perfect for me as I really only need eggs, bread, butter, jam, milk and orange juice to start my day. They’ve got all that I need;). Haeundae beach, traditional market, Mipo are all a short walk away..not mentioning the sea aquarium etc. enjoyed my stay at Fairfield.;)

The location with its beautiful ocean view was fantastic. The infinity pool was unforgettable. Haeundae Beach, numerous restaurants, and a monorail station for tours were all within walking distance from the hotel. The breakfast buffet was varied and delicious. The staff were professional and kind. I was welcomed with Korean tea and small sweet bites. Everything was wonderful, with nothing to complain about. Highly recommended!

I don’t recommend this hotel at all. I couldn’t sleep for my 3 nights stay. First thing, the reception doesn’t understand English. They didn’t know about my reservation. After 10 minutes, I was given my room keys. The room was clean but the trouble began at night. Light was constantly coming out through the blinds and curtains. I don’t know why they had see through white blinds and mesh curtains. I called the receptionist but she didn’t understand my message. Second day, complained to trip.com. They called the hotel but the management lied and said the guests have been upgraded to a different room. Nobody contacted us but they were constantly lying to trip.com. I went to the receptionist and asked her to fix light issues. There was also a lot of construction sound and I was really tired after sleepless nights. The receptionist said she would get it fixed on the 3rd day but that was a lie too. Nobody came to fix the light problem. There was no balcony as advertised. Kitchenware was missing. The staff doesn’t understand simple English like cutlery. Nobody came to collect trash or give water during my 3 nights stay. Hotel looks stylish but their customer service is terrible. I don’t recommend staying in this hotel especially if you are a foreigner. I took these pictures at 6 am in the morning when I was awake because of sunlight and construction noise. During the night, city lights were coming in. Trip.com compensated me with 1500 coins but that doesn’t soothe the 3 sleepless nights. My entire trip was uncomfortable because of this hotel.

My stay at the Shilla Stay Haeundae was absolutely delightful. The location was exceptional, the facilities modern and spotless, and the view breathtaking. (Make sure to book an ocean view room, it truly makes a difference) But what truly elevated my experience was the outstanding service. I especially want to commend Anna at reception. Her friendliness, professionalism, and understanding were remarkable. When I encountered an issue with the safe in the evening, Anna, despite having finished her shift, went above and beyond to ensure a locksmith promptly resolved the problem. Her dedication and support were truly appreciated. I left Haeundae with a strong desire to return. Thank you, Anna and Shilla Stay, for such wonderful hospitality!

First time stay in this hotel. Overall is awesome stay. Their service are tip top, always there to assist the customers needs. When we reach the hotel, they will guide us to get us to have a seat while waiting. Making us feel very comfortable. Room is big and nice. The room that I have booked is facing the ocean therefore is tremendously beautiful. Hotel breakfast is kind of expensive. Location is good. Just a few mins walk to the Haeundae market. Downside: Need to queue for the lift as it is very slow. We will definitely stay in this hotel again

Good location. Service is great. Cimer SPA was much quieter than before. The restaurants served good food but a tad pricey but not the most expensive. The rooms look a little dated but still well maintained.

The residences is fully equipped with all the things you need. Kitchen are very good. Automatic toilet is fantastic. Some points to be concerned are: - We booked for 4 people but hotel provided only 2 big bath towels with 4 small ones. We expect to get 4 big ones. - No bathroom foot towel is provided.