On arrival, I was informed my room had been changed because the heating was faulty. My room was fine, clean and reasonable. But the heating did not work, the main lights did not work, the shower leaked from its side, the lamps hand ominously flickering bulbs. No hairdryer and TV remote and so no volume control once I figured out how to work it manually. Very poor WiFi and they don’t serve breakfast. I alerted staff and asked if someone could look to fix. Nothing happened. After evening out and returning to a freezing cold room I asked the owner/manager for some heating and was given a ‘blow fan heater’ and told “don’t use it all night”. I had also booked a room for my daughters, same issues. They got a fan heater too… it should have been a warm welcome but really wasn’t. I lived in this village for 25 years and I’m sad to say that The Bear is not what it used to be. I hope they can pull it together and make the place great in the future.
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