Holiday Inn Bristol Airport

Please be careful of all extra charges when you arrive. No option to park near for free and charges for serving you drinks and food on top of extortionate prices. The gym was 3 cardio machines a rack of light weights and a bench. Plus points for lovely friendly check in chap and nice note he wrote on key card plus comfortable beds!!!!

Room very clean staff friendly excellent location for the airport

Reception and staff, shuttle bus etc. Were very helpful, welcoming and friendly. Hotel very clean, food limited menu but lovely food. Shuttle bus fantastic. No other amenities. Bar was awaiting delivery of draft and bottled beer for 3 days so we had to go somewhere else for a drink. We had booked late check out and were woken up by housekeeping early, explained we had late check out but were woken again by phonecall from Reception asking us to vacate room, it took me to go to reception with proof to which the woman responded 'oh it must be on other server' ??????? Why wasn't it checked then? Completely disorganised. I spent the time I paid for late check prooving I'd paid for it??????? No apologies! Very disappointed. So no drinks or explanation as to why they had let it run out if as they said hotel was 'booked out' that weekend so they should have made sure they had stock and absolutely no regard into what I'd booked and paid for! Really felt sorry for ground staff as management should take responsibility for these issues instead of letting the staff at hotel get burdened with management mistakes! Very let down with mis information and not very good management skills and planning for their visitors stays!

We stayed here for a stop over before flying out the next day. We checked in and had to pay what I feel was an expensive “extra” to park overnight in the hotel that we had already paid for. To stay overnight was £15. On top of this we booked a double room for 2 people and found there was 1 dressing gown, 1 hand towel, 1 larger towel and 1 Kit Kat but 2 bottles of water. Looks like although this was for 2 people we had to share the dressing gown and towels. We went to eat in the restaurant that evening and the lights was like a canteen and not soft lighting but completely in your face. We ordered a starter of Nacos to share and then a pulled pork burger and chips and a beef burger and chips. However, the starter and the mains all came out together, I said this to the gentleman that served us by saying why do we have the starter with the mains served altogether, but he just said “sorry” and walked off. I then raised it with the lady also serving where I did get more sense out off and she apologised and then removed the service charge off the bill even though I didn’t know there was a service charge and discounted out table bill. Also a note that it doesn’t look like anyone had cleaned the bathroom mirror since Christmas as it still had “merry Christmas” on it even though we stayed on 24 January !! What has happened to this hotel???? I have stayed here several times over the years and it has never been so bad but it certainly is now.

Wow, what a greeting by Debbie on reception, very smiley and very funny. The Hotel gets a 10 across the board from us, it is a lovely hotel. We arrived very late and forgot to print out some important documents absolutely fuming with my partner but all was OK my relationship & our holiday was saved by Debbie who straight away calmed the situation and helped to print out the documents we needed. We really can't thank her enough, what an absolute star and credit to your Company. The room was absolutely beautiful so clean, but what a finish, we came down early and Debbie was still on shift, acknowledge us straightaway still smiling we will absolutely 100% be coming back and will recommend this hotel to all my friends and family!

I recently stayed at **Holiday Inn Bristol Airport**, and it was one of the worst hotel experiences I’ve had in a long time. The ordeal started at check-in, which my colleague handled with **difficulty**, despite what should have been a straightforward process. We eventually got to our “modern” rooms and, after a long day of work and travel, headed to the restaurant for a meal. That’s where things really started to go wrong. I ordered a burger, only to be served **mince meat that had clearly started to turn**. The unpleasant taste and smell were unmistakable, and shortly after eating, I felt **unwell**. To their credit, the restaurant staff attempted to remedy the situation by offering a dessert, but that hardly made up for being served **spoiled food in a hotel restaurant**—an absolute disgrace. Still, I tried to make the best of the evening, took a shower, and got into bed, hoping for at least a decent night’s sleep. **That was impossible.** Almost immediately, I noticed a noise in the room and checked the **A/C panel**, but I initially thought nothing of it. However, once I turned everything off, the real issue became clear. The solenoid box (or BC box) for the entire third floor was positioned right above my bedroom, generating a relentless **mechanical hum** and the constant **rushing sound of refrigerant—like a running tap that never stops**. It was loud, constant, and utterly unbearable. I recorded the noise levels on my Apple Watch, which sat between 41-45 decibels—essentially the same as trying to sleep with a dishwasher running next to your bed. There is absolutely no way the hotel was unaware of this issue, yet they still checked me into that room. After a sleepless night, I finally rang reception in frustration. Their response? “You can speak to the manager in the morning.” In the morning, I showed the staff video evidence of the noise, left my number, and waited for a call from the manager. No one ever called me back. Given the total lack of follow-up, I can only assume the **manager was the very person who checked me in—fully aware of the problem and simply choosing to ignore it. The Bottom Line: -The food was dangerous —the burger was off, and it made me feel sick. - No sleep—the room was plagued by unbearable mechanical noise and refrigerant flow. - Zero accountability—management ignored my complaint and never followed up. I left the hotel shattered, hungry, and feeling ill, with the hotel doing absolutely nothing to make things right. Avoid at all costs. This place is a complete disaster.