Burnley

Absolutely the best place to be staying in the local area, comfiest beds about by far, extremely friendly staff especially Sydney, she is an absolutely amazing member of staff, sets the best example of customer service. Amazing service, extremely friendly. Would highly recommend to anyone. Best place to stay so far.

We weren't told until a couple of days before the day that the restaurant & bar would not be open as reconstruction work was being done. The email then went on to say we could have our dinner in the pub next door (which hadn't been there for a long time?) I then got another email saying 'Ooops sorry our mistake' the restaurant & bar will be open, I phoned the Burnley inn to check and was told I should never have received that email as that was wrong, the restaurant & bar WON'T be open!!! No communication between Head Office and the inn!!! 2 of our party are disabled and had to walk a fair way to get something to eat whilst staying at the inn. Apart from all that the beds were so comfortable.

We stayed here for 2 nights booking in was pleasant the room itself reasonably tidy although there are signs of damp we paid for our meal and breakfast package the evening meal took an hour and a half to come to us bearing in mind we had been on the road nearly 6 hours and just wanted something to eat and then rest bed the hotel bed was comfortable and we were all rested then we arrived at the brewers fair for breakfast and that it where it went down hill again nobody was there to book us in for breakfast so basically anyone could have strolled in and helped them selves to breakfast i asked the lady that came out of the kitchen were there any tables for us to sit bearing in mind both myself and my partner are disabled with my partner using crutches were told to stand and wait for a table to become available we then just decided to fit around a single table and borrow a couple of chairs breakfast was suppose to be all you can eat buffet type with barely anything out of the 12 items listed for breakfast there are only 5 available plates were cold the food was only just warm i really wouldn't bother ordering breakfast if your going to stay here it's not worth the money being charged.

very pleased with room, yes a few odd bits needed maintenance, one socket seemed have something jammed in it ( no children's fingers seem to be involved ) and the bed side light switch was broken ( one side ) brilliant helpful staff both in the reception also pub/restaurant our very pleased with the food Very clean room our bedroom was a ground floor small amount of noise from other guest's bouncing off the walls and floor above us but nothing particularly disturbing will def stay again if traveling up that way

The two night experience was dire. Room wasn't thoroughly cleaned. Long hairs in the bed. Restaurant and bar was closed. No breakfast on second day even though we prepaid. Came back to a man being arrested by police in reception. Sleep broken on second night by fire alarm false alarm.  Still waiting our refund for the breakfast that wasn't offered. Forced out to eat on bitter cold nights. Hideous, never to be repeated experience.

Paid for early check-in and breakfast but got neither. Arrived at about 1pm expecting to check in only to be told there was a boiler problem so had to come back after 3pm. This ruined our arrangements for the day. The room was OK and slept well. In the morning when heading for breakfast were told it was unavailable but the could direct us to local cafes. They are clearly doing renovations and I just don't think this was an unexpected event. I am supposed to get a refund but the whole experience is unacceptable.