Moorhill House Bed & Breakfast

This is our 2nd visit to Moorhill hotel. The staff are very kind, hard working and always want to make your stay that little bit better. The breakfast they provide is just right to set you up for the day. The hotel is situated right on the doorstep of miles of heathland for you to walk around. Not far from the hotel is the village of Burley where there are plenty of shops, cafes and pubs to choose from including a lovely horse wagon ride. The rooms and hotel itself can do with a bit of love but over time things are improving and everything is kept clean and tidy. There is also a small bar for drinks in the evening and two lounge areas to look out into the garden. Thank you once again for looking after us, we hope to return next year.

Stayed here in a family room, set in a lovely building down a quiet country lane but short walk into Burley. Pleasantly surprised- the hotel looks really smart and had warm welcoming staff. Room was nice as well. Beware bunk beds don’t have raised sides & Bathroom did need complete updating. If not eating breakfast here, recommend Shappen cafe (opens at 9) in the village.

Really comfy, welcoming. Dog friendly. Walking distance to villiage and access straight out into New Forest. Perfect getaway for a couple, great communication. Easy to deal with. Lovely garden and has its own bar. Didn’t try breakfast, so not sure.

I had an exceptional stay, our host Paf was very helpful and accommodating. He ensured we had a wonderful experience. The Inn atmosphere was quaint, clean and peaceful. I would highly recommend this inn for a couple weekend getaway or a holiday

Recently stay as a large group and sad to say I’d not recommend this hotel at all. Ascetically it looks amazing set in the New Forest with ponies roaming through the grounds. It’s close to everything you’d need and it’s very quiet. This is where the good ends and the ugly starts. The flooring has seen much better days and is very grotty and really needs replacing. There is a distinctive knocking (although very low) coming from the radiators (several people heard it too) I understand this is an old building an these things are to be expected but it was never ending! Hot water! There was non at all so had to wash in cool water which really wasn’t good enough. We’d mentioned it to the front desk and was told someone would look at it. That night still no hot water. Once again mentioned it to the receptionist and was told sorry there isn’t much we can do but it’s been looked at and it’s fine to have a quick shower in and it’s warm enough (exact words) sadly this wasn’t good enough. No other explanation and that was it. The worse of all I noticed a black spotting on the pillow case. Not sure what this was but can only guess. Sadly this once beautiful building is in dire need for a revamp and most definitely a good clean dirty plugs windows full of grime and cobwebs even more so at the huge price tag it commands. There are so many places that offer better.

Dangerous, dilapidated & dreadfully disrespectful. Do not risk your time here under any circumstances!! Bottom line: we paid nearly £100 to be put in a mouldy, unclean room, treated with contempt from staff & locked out of the building due to insufficient communication and appalling daily procedures. I came here for a 1 night stay with my sister which she had booked as a birthday present for me. The building itself looks picturesque from the outside, in an idyllic location. Upon check in we were advised by the sole receptionist that ‘the front door is locked between 22:00-11:00, from here you’ll need a code to enter.’ We were given a key card and that was it. We found our room after following a dirty stained carpet down to the end of the corridor in an almost abandoned corner of the building. Subpar would be a compliment to say the least. There were still stains on the bath tiles from a previous guest, hair in the bath, mould in the corners and black mould in the corner of the bedroom itself. We were too hungry to address this and decided to rise above it, leaving the room to go discover the local area. After a wonderful pub meal at The Queen’s Head which we would highly recommend, we took a short walk around the area enjoying the herds of deer as the sun was setting. We decided to enjoy the rest of the night in the hotel, watching a film on my Mac. Having arrived back to the hotel at approximately 10:40, we found the front door to be locked. We tried using the key pad to enter the code, however this was a futile attempt as the electronic pad would not show the number pad properly. Trying as best we could, nothing worked. There was no emergency number to call, no doorbell to ring, no back up procedure in place at all. We tried calling reception, the non-emergency police line, knocking on windows, looking for an open one to climb through and eventually even emergency services as we were on the verge of experiencing panic attacks which can be dangerous together with my asthma. As two neurodivergent young women, this was an appalling, frightening & utterly, unacceptably vulnerable position to be left in. The police didn’t answer and we were eventually transferred to another line where the police told us this was not a police matter- though sympathised with our position & tried calling the hotel line too. She had managed to connect with another hotel in the area who tried to contact the staff member on site at the hotel who should have been on call, but again to no avail as she did not respond. By chance, we managed to gain access when the staff member on site in question came outside to visit what we assume to be her partner coming for a late night visit. By this time, we were cold, stressed & upset having been outside for nearly an hour. She was quite rude to us and said that we could complain in the morning because no one was working. She did not even apologise, nor seem genuine in her response to our upset. Upon check out, we discusse