Hotel dekat La Casa de Esteban de Luca, Buenos Aires

Clean, near the river

This is the 4th stay. The staff is friendly and very nice. The room has a simple kitchen, but it's very spacious and easy to use. I think that it is beautiful as a whole because it is not so many years since it was built. There are rooms with showers only, but I don't feel so inconvenient. Obelisco and Florida Street are within walking distance, and the subway station is also nearby. There are supermarkets and restaurants nearby, which is very convenient. Breakfast is perfect continental, so if you are not satisfied, you should buy it at a supermarket. Recommended hotel with high cospa.

Although majestically placed in the heart of the Microcentro, or perhaps relying on this sole fact, the staff was one of the rudest and less helpful I've seen in a hotel in this price range in Latin America. They refused to speak any other language other than Spanish, and when requested to speak slowly so we could listen through the porteño accent, they didn't. When asked about their room service, the answer was a dry ”scan the QR code”. When asked about what would be open (it was Christmas), they told us to ask around the street. Luckily, the people on the streets were far more warm and helped us get around the city better. The rooms were good and appropriately clean.

The only plus is the comfortable bed with snow-white linens. Everything else is only 3, and the service is generally 1. The hall is beautiful, from the outside the building looks entourage, but inside, on the floors, it’s terrible 🙉. The elevators are old, but they could be restored somehow. Everything on the floor is shabby. There are no slippers, no bathrobes, no kettle in the room and not even water. The refrigerator is empty! It’s damp, the smell is like visiting grandma in the village. What 5 stars?! What are you about?! The towel in the bathroom on top was gray, frayed with threads🤦♀️. I checked in late at night and went downstairs to ask for water. They brought me a small bottle and told me it would cost 1800 Argentine pesos😡! I didn’t take breakfast, but the next morning I decided to try it. I asked at the reception if it was possible? Yes of course without problems. The choice is poor. Only scramble and hot bacon. Baking is not very good🥴. As soon as I sat down at the table, a girl came running up to me and asked for my number, then she started shaking papers in front of me and saying that I didn’t have breakfast. I calmly replied that I was aware. She started writing the price, but I already knew. 20450 pesos. She ran away, but then came running again with checks for me to sign. Is this generally normal for this level of hotel?! As if I would run away and not cry! Breakfast was ruined and so was my mood. Imagine my surprise when, at check-in, I was given a bill for 61 thousand pesos😡😡😡! What it was, I don't know. But then the girl asked how many times did I have breakfast?! Do you even work there separately from each other?! Ugliness! The neighboring 3-star hotel did not have such horror! I had breakfast calmly, I just wrote down the room number and that’s it. When leaving, I calmly paid. I left my suitcase for a couple of days, and only then read reviews about thefts. I was worried, but thank you 🙏 everything turned out fine. Do not book this hotel under any circumstances, there are others nearby that are more expensive and cheaper, but definitely better!