Holiday Inn Express Hotel & Suites Austin South - Buda, an IHG Hotel

Under construction, not even close to being finished. Filthy. Broken door lock. Bedroom door wouldn’t even shut. Shower was filthy. Hot water ran out during first shower of the morning. Smelled musty. Room keys didn’t work. Carpet has stains and snags. Front desk clerk just smiled. No apologies, no attempt to make things right.

This may change in the future but in April/May of 2023 this hotel is a construction zone! Pool closed, dust everywhere, floor torn up, workers in and out, parking lot a mess,construction lights shining in the window, parking spaces taken up with construction equipment and storage vans, .... I could go on and on! They should have warned us. They should have comped our stay. They should close until the work is done! Stay away!

Disappointing that the hotel was undergoing renovations but no notice when booking there was no mention of any renovations going on. The hotel was very dusty and musty. The lobby was totally torn up overall the room was OK but then to add insult to injury both times I went down for breakfast during my stay and they were out of coffee. I’ve stayed in many Holiday Inn express hotels and this was probably the worst experience of all of them. Again I get that they need to update their property but they should put that on the website so people know. There’s a candlewood suite next door that likely would have been a much better option.

DO NOT STAY HERE!!! I think funny the manager wrote about the last bad review. THEY COULD CARE LESS. I have stayed in this hotel many times and every time there is an issue. I recently stayed in Sept. I asked for early check in on my reservation. I got there at 11. They told me I could not check in until 1. (ended up being 2). I spoke with the manager and she said "sorry I have asked the crew to clean other rooms FIRST. OH GEE. I am a Gold IHG member. I asked for some water and they said "Sorry only for Diamond (whatever) members. OMG i sat in their lobby for 2 hours. The girl at the front desk was as rude as she could have been. THEN..........I smoke so I go outside to smoke and put the butts in my pocket then when I got back to the room I put them in the trashcan. I have stayed in 100's of their hotels. NEVER EVER....I think the cleaning crew were still upset. They charged me $200 for smoking in my room. OMG. I did not smoke in my room. They were so rude I could not believe it. I called IHG and they said they stand with the hotel. DO NOT STAY HERE. THEY ARE A NASTY HOTEL. THEY COULD CARE LESS!!! TRUST ME.

Let me start by saying that I am an IHG member, so Ii have stayed in many Holiday inns over the years. I don’t enjoy writing a bad review, but I feel compelled. Please be warned, this hotel is in the midst of a Reno and is experiencing some “pains” during this time. When we checked in we were only there for a short period of time. However when we came back to sleep, we noticed the bathroom was filthy. Toilet was not cleaned, the sink had scum in it, and the shampoo, lotion etc., were half used. The lamp on the desk was broken. The carpet was stained and I vacuumed. The front desk staff was very nice, though.

When we arrived at the hotel, there were construction signs that they were remodeling. pI mentioned to the clerk that it was ok, our 4 year old was looking forward to a swim on this hot afternoon. Nope! Pool was closed too. No mention of construction or pool closure on website when I booked. I really hate being lied t, misled and cheated. Things only got worse from there. Once we arrived in our room, it seemed nice enough at first. Nope again. I was looking for my sons' mask under the bed and found moldy french fries. the shower had mold around the tub and on the tiles (see pics). The floors were filthy (see pics on nasty socks worn for 1/2 hour). the Keurig coffee maker spit out grounds into the cup and was clogged with old grounds. When I woke the next morning, a 1-1/2" cockroach (I measured and am not attaching a pic due to the gross factor) greeted me. There was no soap in the bathrooms off the lobby. At breakfast, the pancake machine was not prepped or plugged in until we mentioned that our son would have liked some for breakfast, and there were no drinks out of the machine unless you wanted OJ. In all, a horrible hotel with widespread systemic problems. I tried to talk to a clerk and inquire about switching rooms, but never could find one who would come to the front desk. There are much better choices, particularly at that price. The hotel was worth MAYBE 1/2 of the cost. Never have I had this much go wrong at a hotel. Ever.