Best Western Plus Ruby's Inn

1, ignoring the needs of the guests: booking the hotel proposed, do not live on the 1st floor, do not live in the smoking room, do not live in the room where the pets have lived, but the actual check-in is still arranged to live in the 1st floor. 2, did not provide luggage trolley: to the store, it was late and very cold, carrying a lot of luggage, in the cold night of minus 9 degrees Celsius, walking to the far back of the building, poor experience. 3, the hotel restaurant management chaos, indulgence of dogs into the restaurant, and indulgence of dogs in the restaurant barking. In the restaurant breakfast meal, there is a couple openly with a dog into the restaurant (with photos to confirm), which couple is not blind, which dog is not a guide dog, and which dog in the restaurant continued to bark, a serious violation of the legitimate legitimate rights and interests of other guests, the whole process did not see any hotel and restaurant staff to stop, the experience is very poor. 1、忽视客人需求：订酒店时提出，不住1楼，不住抽烟房间，不住宠物住过的房间，但实际入住时仍被安排住在1楼。 2、未提供行李车：到店时，天色已晚且非常冷，拎着很多行李，在摄氏零下9度的寒夜，步行到很遥远的后面楼栋，体验差。 3、酒店餐厅管理混乱，放纵狗进入餐厅，且放纵狗在餐厅大叫。在餐厅早餐就餐时，有一对夫妻公然带狗进入餐厅（有照片证实），那对夫妻不是盲人，那只狗不是导盲狗，且哪只狗在餐厅持续狂叫，严重侵犯其他客人的正当合法的权益，整个过程未看到任何酒店及餐厅的工作人员进行制止，体验极差。

Very warm reception and great service!

very good. clean and quiet, warm room, delicious breakfast. and can hang around the shops.