Bryan Inn

Was a nice quiet place for the weekend

Liked - the breakfast was excellent for continental and waffles; they are new innkeepers and trying really hard; property had nice new floors and was newly renovated inside and out; bed and linens were comfortable; happy with the refrigerator, table, huge couch, heat. The desk person was certainly cheerful and gave me helpful information about good places to get food. She was accommodating and gave me a second room that hadn't been stayed in for a few days when I asked her, because of the cleaner smell. Disliked - lingering smell of Fabuloso cleaner kept me up much of night even in the second room. I rejected the first room as the Fabuloso smell seemed to singe my nose from the doorway. They must be pouring it on the floor and leaving it. The brand new floor was starting to get damaged from all the liquid during cleaning I guess. Microwave burned the paper cup. Parking lot wasn't plowed. I like and approve of kids coming to work, but the mother was distracted by the kid and he brought his homework to her to sign while she was waiting on me. She started waiting on him instead of telling him I have a customer, you have to wait. I grew up in a family business and even at 3 I knew the customers were important and mom was supposed to wait on them first. Maybe he didn't grow up with this.

This place has gotten worse every time we have stayed there. 1. After arriving, there were no towels in the room. 2. No soap, shampoo or conditioner in the room. 3. Only one trash can in the room. 4. Cracked toilet seat and stained bathtub/shower. 5. Took 10 minutes to get hot water. 6. No employee in the lobby (even though the door was unlocked). Went in at 11am to get new towels and TOILET PAPER. No one, so…. 7. Nobody answered the phone when we were in the lobby. (Rang over 25 times.) 8. There was a cockroach. 9. Owner/Manager blamed that they can’t find any one to work when I complained.