Smartflats - Monnaie

3 room flat, for 6 Adults 2 couples and 1 should have been two single beds. The 3rd room was up a rickety metal steep steps into the eves, the 2 single beds were pushed together and 1 quilt supplied. At 5’5 I could stand in the middle of the room only, the rest of the ceiling height was non existent. Would not recommend flat to the elderly or in-firmed and definitely not for a family with young children. The radiators were scolding and the windows opened fully, with no safety features to prevent accidents. We just needed some where to sleep and it for filled that need.

Please anyone who reads this review...DONT stay at this place. It is a broken down, filthy property. There are no lights on exiting lift to access the apartment. It is pitch black darkness. Faeces on and in toilet and no hand soap or cleaning products. Broken unusable dishwasher and smelly, stair rail missing. Broken blinds and curtains. Mosquitoes throughout. The bathroom smells. The list goes on and the staff are no use. They don't answer the phone when we tried to call them 7 times to report issues. We moved out and stayed elsewhere and neither the property or *********** would refund even part of cost despite providing photograph evidence of the issues.

As I checked in yesterday. The room is a good size but I phone up to the hotel to reports and requested something more. I also tell the receptionist on the 1st floor about the problems in the room .and she also came and checked. Nothing can be done. It very very bad. pillows are not great for 2 people we have 1 small pillow and 1 normal pillow As soon as I walk in the room have a very bad smell of cigarettes. I have to leave all the windows open and take a fan out to get rid of the smell The worst one is the toilet in the bedroom. Very bad smell The receptionist told me Nothing can be done become all the room are fully booked and no one is available to fixed the problems. She only open the case and send it to the company. I AM NOT VERY HAPPY AT ALL

They didn't send the codes to access the rooms. I tried to call them but a very rude lady straight hung up the phone. I couldn't call them back to get the access codes. I stood there waiting for 3 hours and then decided to go to another hotel. The cherry on top is they refused to refund me and they refuse to answer my phone calls and emails. I am taking this to the Belgian authorities because this seemed like a scam.

A FUIR !!!! Je déconseille cet établissement. Nous avons vécu une expérience catastrophique avec Smartfalts. Lors d'une balade, nous sommes rentrées et avons découvert que toutes nos affaires avaient été fouillées : ordinateurs, iPads, casques, passeports, près 7000 € de matériel ont été volés. Le plus choquant, c'est qu'il n'y a eu aucune effraction visible. Les voleurs avaient forcément accès à la fois au code du bâtiment ET de notre chambre pour pouvoir pénétrer chez nous sans difficulté. Et ce qui est encore plus révoltant, c’est la réponse (ou plutôt l’absence de réponse) du service client. Après avoir signalé le vol, on nous a promis qu’un responsable nous rappellerait rapidement, mais... rien ! Aucun suivi, aucune solution apportée. Nous avons également demandé un relogement, mais la réponse a été qu’ils n’avaient aucune chambre disponible. Bref, un service incompétent, une sécurité déplorable et une gestion catastrophique des incidents. Ne prenez pas le risque d'y séjourner, ce n'est ni sûr, ni professionnel. N'y allez surtout pas !

-SI VOUS VOULEZ DES COLOCATAIRES TYPE SOURIS ALLEZ-Y -SI VOUS VOULEZ DES FRINGUES D'OCCASION DE L'ANCIENNE LOCATAIRE ALLEZ-Y -SI VOUS VOULEZ VIVRE COMME AU CANADA A BRUXELLES ALLEZ-Y (13° DANS L'APPARTEMENT) - SI VOUS AIMEZ LA SPELEOGIEN PRENEZ UNE TORCHE PARCE QU'IL N'Y A PAS D'AMPOULES DANS L'APPARTEMENT -APPARTEMENT GLOBALEMENT POURRIS AVEC DES MEUBLES CASSES, LA VAISELLE SALE BREF FUYEZ CE TAUDIS ET CE MARCHAND DE SOMMEIL