Jill Hotel Brussels

Saya memesan kamar triple, yang cukup luas, tetapi saya menemukan AC-nya bocor. Resepsionis mengganti kamar saya ke kamar king dengan sofa bed. Saya meminta resepsionis untuk mengganti kamar ke tipe yang sama, tetapi tidak ada yang tersedia. Saya juga meminta dua kamar standar, tetapi tidak ada yang tersedia. Saya meminta pengembalian dana atas selisih harga—kamar triple saya seharga 1.800 yuan hari itu, *****tara kamar standar hanya lebih dari 800 yuan—tetapi resepsionis mengatakan mereka tidak berwenang dan meminta saya untuk mengirimkan permintaan melalui email. Setelah mengirim email, manajemen hotel bersikeras bahwa kedua kamar tersebut identik (lihat gambar) dan keduanya bisa menampung tiga orang. Bahkan memberikan foto yang menunjukkan perbedaan ukuran 1/3 dan setengah ukuran kamar mandi pun sia-sia. Komunikasi berulang kali tidak membuahkan hasil. Bahkan intervensi Ctrip pun tidak berhasil. Saya sarankan semua orang menghindari hotel ini; tidak ada gunanya menoleransi hal ini. Saya mengapresiasi layanan pelanggan Ctrip yang tekun dan membantu dalam menangani situasi ini, meskipun pihak hotel keras kepala. Dari sekian banyak hotel, mengapa memilih hotel ini? Dari sekian banyak hotel, mengapa memilih hotel ini? Dari sekian banyak hotel, mengapa memilih hotel ini? Dari sekian banyak hotel, mengapa memilih hotel ini? Dari sekian banyak hotel, mengapa memilih hotel ini?

Excellent location and clean! Large room and bath area. Only downside is not enough hooks to hang towel / clothes. Otherwise very convenient - near railway station and metro.

It is a new hotel next to Brussels-Midi station. The decor is very modern. The staffs are super friendly. The room is clean and comfortable. I really enjoyed it. They have a small cafe in the lobby and there are many place to hang out. There is also a small gym in the basement which is quite nice. Overall, it was a good stay.

The hotel is in a great location just few minutes from Brussels Zuid but the area feels a bit unsafe, as it’s near train station and there are quite a few homeless people around. It’s not recommended for solo traveller to go out too late at night.

Very Disappointing Experience – Poor Room Arrangement and Customer Service My overall experience at this hotel was extremely disappointing. The room assigned to me was located within the hotel’s restaurant area, and the only way to access it was by using the restaurant staircase. There was no elevator, meaning guests had to carry their own luggage up and down the stairs. This was very inconvenient and not what I expected from a hotel. The worst experience happened on my first night. I went to bed and was trying to sleep at around 1 a.m. when a hotel staff member started arranging cutlery for the next day’s breakfast. The noise woke me up and made it impossible for me to fall back asleep. When I called the front desk to report the issue, the response was that the staff member had to prepare the cutlery for the following morning’s breakfast. I found this explanation completely unreasonable. Guests pay to stay at a hotel expecting a comfortable and peaceful environment, especially during sleeping hours. Preparing breakfast utensils should not come at the expense of guests’ rest. As a result, I requested a room change the following day. The staff told me that no other rooms were available and that I would have to pay extra for an upgrade. They suggested that I check with the front desk again when I returned that evening to see whether a room had become available. However, when I returned that evening, the front desk staff told me they had not received any information about my request because the earlier staff member had not informed them. Instead of taking ownership of the situation or trying to find a solution, I was simply told to raise the issue again when checking out the next day. This experience clearly demonstrated poor communication among staff members and a lack of willingness to resolve a guest’s concerns. I had to repeatedly explain my situation without receiving any meaningful assistance. Overall, I was very dissatisfied with both the room arrangement and the customer service. The lack of convenient access to the room, the disturbance during sleeping hours, and the poor communication between staff members made my stay stressful and uncomfortable. A hotel should prioritize guests’ comfort and take responsibility when problems arise. Unfortunately, this hotel failed to meet those basic expectations. I would not recommend this hotel based on my experience.

Very clean and well presented hotel with professional staff. Had a very comfortable stay after a late arrival. In a very convenient location near the station.

This room is so great and clean. It’s located in the city center

I stayed one night at Jill Hotel Brussels and found it perfectly adequate for a short stopover. The room was clean and modern, check‑in was smooth, and the proximity to Brussels‑Midi/Eurostar made it very convenient for an early train. The main drawback is the immediate environment. The hotel sits right opposite the train station, and the area feels a bit gritty, especially after dark, with some homelessness and a generally “train‑station” atmosphere that isn’t very pleasant to walk through. For a single night it’s manageable, but I wouldn’t choose it for a longer stay or if I were unfamiliar with Brussels. Overall, it’s a solid, no‑fuss option if you need to be near Midi, but the location’s surroundings keep it from being a 5‑star experience.

Very convenient location, right outside eurostar. Clean and friendly hotel.