Premier Inn Bromsgrove Central

Arrived early hours, to be greeted by the staff on the desk, very warm greeting even at silly o clock in the morning (very good). Got your room, felt a bit like an ex-smoking room a bit tired. Tea and coffee available and hairdryer. Both got undressed after travelling all day for a shower, only one towel left in the room and one hand towel, pretty annoying when all you want is to wash and go to bed, comfy bed and a good nights sleep. Breakfast was a disaster, everything cold, sparse amounts of food, beans all dried up, scrambled eggs were two colours looked like scrambled up fired eggs. Usually the premier breakfast at nearly £11 is my favourite and I looked forward to it. This was the worst brekkie ever.. sorry guys you need to sort out the chef and make more food available and hot!!

Stephen is a one man band. So helpful. Credit to your Bromsgrove Premier Inn. Nothing too much trouble, and done with a lovely smile.

The staff were really nice at this place, and the room was spacious and clean. However, I had a terrible nights sleep because the rooms are not aoundproofed at all and the room above us was noisy. It wasn't their fault, they were probably up and down with small children, but it was really noisy. It's a shame, especially as Premier Inn promises a good night's sleep!

Me and my friend stayed here on Saturday 19th July, and though we have no issues with the room or its location, she has been having issues obtaining a refund for the buffet breakfast. We unfortunately had to wait one hour for our food having been told "the chef has disappeared" leaving the buffet almost empty and other people waiting. We were then told we would have a full refund for both breakfasts due to the inconvenience. At the desk we were advised this had been done. However, she has only received one refund. After numerous phone calls ringing out and multiple emails sent she was advised a week later this would be done. Another week has passed and she is still waiting. I'm not one to leave reviews of this sort, but after countless calls ringing out, and unresponsive emails, we can't help but feel disappointed by it's staff and customer service team. I'm hoping this will just be a one off issue, but if you are going to stay here, I would recommend continental (however, this was also not well stocked)

We had a stay at premier inn due to a house fire. The staff were really understanding and patient with us and our children in a change of routine. Claire has been amazing and really helping us with our children at mealtimes. And her husband who also works front of house always willing to chat and listen to daily burdens. Manager also really understanding. Can't thank you all. We've got to know everyone even the chefs! Thank you all . The social for food, is modern and very clean. Rooms throughout clean and couldn't do enough to help us with a million towels with 2 young children. Highly recommend. The Lee family

Ok not my issue, so sort of taking the Room, location and Hotel out of this...which is a below standard affair and possibly ticks the bottom of the list of the many Prem Inns I've stayed in...however, as usual, room is neat, tidy, clean and what you'd expect...you get what you pay for. My issue is with the Menu like OMG what is going on here...I have literally never seen as little effort put into anything in my life, pure and utter apathy...incredible and seems to be a promotion on how many ways you can contrive a chicken Nugget...! Wise up Prem Inn and sort this out, I literally could find nothing on your Menu that didn't compromise my Ateries ! I actually went to bed Hungry, which for me is unheard of... Apauling in the extreme !!!