Mercure Brigstow Bristol Hotel

Unbelievably bad service at this hotel. I had stayed here previously, and wanted to get two adjoining rooms. I was nearby and tried to go into the hotel and book. My wife and I were physically blocked from going into the hotel and questioned ! I left, and then tried on 5 separate occasions in the next few hours to get through to reception to understand the pricing and options, but never had the ability to connect with the switchboard. It was truly awful service, and I will never stay there again

Booked this hotel well in advance for the weekend of bristol harbour festival on the 15/17 of July 2022 and my booking was accepted but now my booking has been cancelled and the reason given is that the hotel will not be operating because of covid restrictions, well as you all know covid restrictions are all but a few have most have been lifted so I queried this and now they say that the government have taken over the hotel for what ever reason and unable to honour my booking . I've been offered no alternative hotel by *********** and the real reason my booking cancelled is that they were not sure when they took my booking whether the festival was going ahead and now they do have confirmation the price has gone up considerably and that is the real reason they haven't offered me a alternative. Please book with a company that cares and I can assure you *********** Don't .