Oakfield Hotel & Suites, Ascend Hotel Collection

酒店交通便利，周邊環境挺好😄

We had a reservation at Oakfield Hotel & Suites in Rochester, but unfortunately had to cancel last minute due to a flight change. I tried to cancel through the Choice Hotels app, but it was already past the cancellation window - looked like we were going to be charged for the full stay. I figured I’d try calling the hotel directly and left a voicemail explaining the situation, not really expecting anything. To my surprise, someone from the hotel actually called back. They listened, understood the situation, and kindly canceled the reservation without charging us. This kind of thoughtful, human response is exactly what separates good hotels from great ones. Even though we never made it through the front door, the way the staff handled this situation left a lasting impression. Based on this experience alone, I’ll definitely be staying here the next time we’re in town. Thank you, Oakfield team - you turned a travel hiccup into a moment of genuine appreciation.

My family and I stayed there and we had a really nice time. The beds were all brand new. The furniture looked like it was all brand new. The staff at the front desk was super nice. It was really good having a simple breakfast nook in the lobby with fresh coffee and fruit 24 hours a day, we often would go down there and rob them a little snack

Superb remodel and refurbishment recently attracted me to stay here. They used top quality all the way. Staff is spot on helpful and very courteous. Keep in mind, this is NOT a resort, but a VERY good place to stay! I do recommend. Some decent quality fast food a quick close walk away.

This newly updated hotel is tastefully decorated, clean and comfortable. The staff is friendly. Location is convenient with a plaza across the street featuring Whole Foods and Starbucks. Dunkin Donuts is next door. Comfortable bed. While they don’t serve breakfast, fresh fruit, snacks, coffee, and juice are available 24 hrs in the lobby. You can’t go wrong. Great value!

This was the first time staying at this hotel. I picked it because it was just recently renovated and I prefer sleeping in newer properties. The room was very elegant and clean. The snacks and drinks available in the room was really nice. Had a beer and bag of chips watching tv before going to bed. I will definitely stay here again next time in Rochester.