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Ulasan terverifikasi
Lokasi4.4
Fasilitas4.2
Layanan4.2
Kebersihan4.5
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Tamu
Kamar Queen
Menginap di Mei 2024
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 4 Jun 2024
Very comfortable and staff are very friendly, rooms are clean and spacious.
Terjemahkan
Liuqianlin
Deluxe King Room
Menginap di Jul 2023
Bisnis
1 ulasan
3.2/5
Diposting pada 17 Jul 2023
Mixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges
Rating: ★★★☆☆
I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction.
Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory.
Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel.
Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly.
Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton.
On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.
Terjemahkan
Tamu
Kamar Tamu Tempat Tidur Ukuran Queen dengan Balkon atau Teres
Menginap di Des 2023
Teman
7 ulasan
5.0/5
Fantastis
Diposting pada 16 Jan 2024
This is not the first time that I have stayed in this hotel, As always, the room is spotlessly clean and the staff are s happy to help you. With any problems you might incur,
The only way that this hotel could be any better.
Is if they allow you to bring your dog with you...... The hotel is situated in beautiful surroundings, perfect for dogs., And you have ground floor rooms available which go directly onto the grass outside, which is perfect for anyone wishing to bring their furry babies with them.
Other than that in my opinion, there is no hotel better than this that I have stayed in, And I have stayed in most of them.
Terjemahkan
DavidKevin
Kamar Queen
Menginap di Sep 2023
Pasangan
30 ulasan
3.5/5
Diposting pada 7 Okt 2023
Nice hotel but please note that the spa is a extra £25pp for two hours it’s not free.
Terjemahkan
Prodd
Kamar Queen
Menginap di Nov 2023
Pasangan
3 ulasan
4.7/5
Menakjubkan
Diposting pada 28 Nov 2023
We stayed there for second time, ıt was nice place
Terjemahkan
Sian
Menginap di Mei 2023
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 21 Mei 2023
I loved the hotel the staff the breakfast everything was just amazing I thank you guys for everything I will stay here again
Terjemahkan
Wajid1
Kamar Queen
Menginap di Apr 2023
Teman
5 ulasan
4.7/5
Menakjubkan
Diposting pada 3 Jun 2023
This hotel is set in lovely grounds the room was amazing with friendly staff. Unfortunately there was an event on which kept me awake with loud music I actually checked out early due to this. Spa facilities available with a charge on top of stay.
Terjemahkan
Pengguna Anonim
Kamar Queen
Menginap di Okt 2022
Sendiri
6 ulasan
5.0/5
Fantastis
Diposting pada 24 Okt 2022
Lovely hotel, friendly staff and the rooms are amazing. Ideal if travelling from heathrow
Terjemahkan
Tamu
Accessible Queen Room
Menginap di Agt 2022
Keluarga
1 ulasan
3.0/5
Diposting pada 20 Agt 2022
The rooms are nice and the setting lovely. But I was SHOCKED that you have to pay an extra 20 to use the pool! Also disappointed that kids aren't allowed in it at all, not even for a designated hour a day. Feels mean.
Terjemahkan
Punerdeep
Kamar Queen
Menginap di Mei 2022
Lainnya
1 ulasan
5.0/5
Fantastis
Diposting pada 22 Mei 2022
Fantastic service, very cooperative staff and always been really good. Definitely coming back again and suggesting family and friends. Thankyou 😀
Terjemahkan
Wadud782
Deluxe Twin Room
Menginap di Agt 2022
Teman
2 ulasan
4.7/5
Menakjubkan
Diposting pada 17 Agt 2022
Great stay, great food and great service. Loved my stay here
Staff very friendly and helpful. Especially the Night Manager, who went "above snd beyond" to help me with a problem with extensive bird mess on our car (not picked up at the hotel). So at 11 pm he willingly brought cleaning materials and helped get rid of the worst, before paintwork was damaged. Exceptional level of service. Reception clerks very friendly and helpful.