Ulasan Bourne Hall Hotel

Not the room was showed on the booking,stains all over the walls and ceiling with wallpaper about to fall down from ceiling,that place is in a huge need of tidying up 🙈

When we arrived the receptionist said we have a problem with your booking we don’t have a room available at Bourne hall hotel so we have another hotel not far from here, but i dont acept it, after 10 min not acept it something else then he find us a room, this is terrible everything was booked 4-5 days before and paid everything, and we don’t get the room, shamefully service

When we arrive at the hotel we have to queue to do the check-in and the room was too hot and it was a bit old , there was not a window so we have to left the door open and not te o coffee was provided in the room

Stayed here for 1 night as my daughter was competing in a dance competition we arrived early as she was due to be on stage at 12pm and they let us check in early which was great rooms were great only thing was there was no plug for the bath but overall lovely stay would defo be back next year

Niestety po rezerwacji hotelu w cichej okolicy przy plaży zostaliśmy przeniesieni do flatu daleko od plaży i bardzo głośnej

All I can say don’t stay here. Absolutely disgusting. First of all gave our room to someone else so made out they were upgrading us. To a family studio which was situated outside at the back of the hotel. Then never told us about any work codes or times of check out. My kids were so upset. My husband was so mad. Too it all off when we can to check out in the morning the reception was shut. So I had to ring this number for someone to come. Eventually the owner came and gave me a quarter of my money back. Never will we visit again.

The family running the hotel are quite friendly and kind (so I feel bad writing this). However, my room was run down, had a musty/unpleasant smell and was incredibly hot (despite me leaving the window as wide open as possible). The beds were terribly uncomfortable (thin spring mattress), as were the pillows and bedding (poor quality synthetics). There are no night staff (just an emergency number) if you need anything. I booked late, and was unable to get a room at my usual hotel (so in some ways this "choice" is my bad) but for the cost of the room I'm admittedly shocked at the poor quality.

I ended up staying here after a mix up at another hotel, the staff were friendly but things didn’t start well as they had issues with the card reader not connecting. Upon going to my room I was surprised by the amount of light……..and it went down hill from there. The bed was very hard, the tv remote didn’t work and the bathroom light was very dull…it goes on. It sounded like someone was pacing up and down outside my room during the night. I found the paintwork dirty bare electric wires, and the coffee cups were dirty. I will not be staying again.

It was completely filthy like its never been cleaned before the staff there have no customer service skills whatsoever i would never recommend it to anyone it was disgusting

Sadly a very very run down and badly maintained hotel. Peeling wallpaper, stained walls, sticky patches on carpets, bedding that seemed to be made from some kind of disposable material like you get in hospitals and shower door couldn’t shut so water poured everywhere when showered. Worst hotel I have stayed at in the area (out of about 10-12 over the years).

Arrived with limited parking. Had to wait for a pace and even then very cramped. There was an altercation between owners and guests over an alledged burglary. Guests claimed they saw CCTV of an intruder entering via fire escape next to the room my daughter and I had just checked into. Didn't feel safe even if the owners claims of it all being a scam was true. In all fairness, they authorized ******* to issue a full refund and we were able to relocate. The hotel wasn't the cleanest and didn't smell the freshest either so we had a lucky escape. Bathroom light didn't work, was pitch black but it did have a fridge in the room. Wouldn't go back even though we didn't stay in the first place.

Stinking filthy Hotel.! Doors didn't lock, do moved to a room with no tv when I ahd paid for room with TV. In this room windows woukd bot close, bathroom door was broken. Holes in walls no duvet just a throw. Tea making facilities with lomg life milk almost a year out of date. When trying g to complain twice the reception had shutters down. Bed was rock hard, whole place was very loud so no sleep. Police in attendance due to rooms being broken into. Nearly £250 for 2 nights and non refundable so had to stay. Avoid at all costs absolutely disgusting

The room was dirty, wardrobe full with dust, the bed sheets had hair and other stuff and not a clean and fresh smell. The bathroom was dirty. I never had this expereince before.

They gave us a different room to what we booked they gave it someone else. Dirty and cockroaches in. Broken shower smelly. Tv didn’t work at the start