Hotel Cosy

We had booked a deluxe double room for a one night stay on 26th December 2023 via *********** and paid for the room via bank transfer on 15th December. On arrival no-one was around and no bell or other means to attract someone's attention was available and we had to wait several minutes for someone to turn up. First issue with this hotel - We were given our key to our room which turned out not to be a deluxe double room but a twin. Later that evening whilst visiting family we received a message through Booking and also an email stating that an attempt to take payment from our card had been attempted but had been declined - card invalid. I contacted the hotel by phone and was told it must have been a mistake and to ignore it. On returning that evening, still no-one around to speak to. I then later still that evening received a further email stating that our booking has been cancelled whilst we were actually still in the room! Given the late hour I thought no more of it and decided to speak in the morning to the hotel staff. However, as on the previous day there was no sign of any staff so was unable to do so. So we had breakfast (breakfast was fine although the coffee was cold having already been poured into pottery coffee pots and left on hot plates) left the key on the counter and left, intending to review our stay on our return. However as the hotel had cancelled our stay we were unable to do so. Indeed initially the hotel showed up on *********** as no longer taking bookings through the site! On our return home, it appeared that Cosy Hotel had just newly joined Booking .com! Eventually speaking to someone at *********** it seems this cancelling of the stay is a way to avoid having a review! We still have not been able to get an answer from the hotel as to why we were not given the room paid and booked for. Very unsatisfactory.

Même si le lieu était sympa, je reviendrai sur la communication inexistante de l’équipe. Pas de réponse aux mails, pas de réponse au téléphone et quand on arrive enfin à l’accueil de l’établissement, il faut encore attendre 15 minutes avant que quelqu’un ne se présente. Sans aucun mot d’accueil ni d’excuse pour les désagréments occasionnés. Franchement, on a pensé à une arnaque et avions déjà imaginé un plan B. Bref, chambre spacieuse, propre, décorée correctement mais au niveau du contact clientèle, j’ai rarement vu pire. Dommage car la situation est idéale.

J'ai remarqué que l'établissement « Le Cosy Hotel » avait annulé ma réservation prévue du 9 au 10 août 2025. Après renseignement auprès de l'hôtel, celui-ci m'a indiqué que l'annulation était liée à des raisons familiales. Je peux comprendre cette situation, et j'ai donc recherché un autre hôtel pour les mêmes dates dès le soir même, sans succès. Cependant, en vérifiant à nouveau le lendemain, j'ai constaté que l'hôtel affichait de nouveau des disponibilités pour la même période, mais à un tarif supérieur de 30 % (220 euro prévu pour 340 euro actuel). Ce type de pratique commerciale n'est pas acceptable à mon goût?