Hotel The Ritz-Carlton di Boston

Overall is good. But the operator at hotel (seems like an Indian lady from the accent) is quite unsatisfying. When I checked in at the hotel, I asked for no house keeping, but later on I found we do need house keeping, so I called the operator using phone in the room to cancel the request of no house keeping and ask for cleaning and changing of sheets. The Indian lady unwillingly recorded my new requests but the house keeping never came, not only for that day, but also the following days. We asked again by dialing the operator, but there is no house keeping.

The staff were incredible. The lobby and bar look dated, but the room was perfect. The airport shuttle was a great surprise! The hotel is near a T stop, so it is easy to get into the city, but there isn’t a whole lot around (in walking distance) in terms of restaurants/bars- although we only stayed for one night so we could have missed something!

The service was pretty good. It gave me a $40 ”Food & Breakfast” credit per day. I just didn't expect that I also had to pay an extra $30 ”Unban Destination Fee” per day.

Excellent location a few minutes from airport. Shuttle comes automatically and about every ten to fifteen minutes. My favorite free breakfast is here. They have made-to- order omelets with many ingredient choices. Good bed, big TV, friendly staff. They also have an evening reception most nights. We like to walk also to the Italian deli market three blocks away. They do have a luggage storage room if you have to take a flight out later in the day.

The first day we checked in happened to be the first day the employees went on strike and rallied and marched outside the hotel. It was so noisy that they started beating gongs and drums at 7 a.m. the next morning. The noise lasted all day. The quarrel ended only in the afternoon of the next day. Rare experience.

Great affordable stay for the area, easy to get around, easy car or train ride to downtown Boston. Friendly staff and the breakfast had more options than we were expecting. Comfy bed and clean room with fridge and microwave. It dis get pretty hot during the night, only complaint is that the air conditioner didn’t really work so we opened the window instead. Otherwise perfect stay.

Next to the public library, there is a Starbucks restaurant downstairs The environment inside is quite ordinary, and basically no laundry items are provided Water also needs to be paid: you can see the night view of Boston city There is nothing to take pictures of in the hotel, just take a look at the library

Watch out where you staying ! We’ve been using intercontinental hotel very well for couple years We live 5 hrs aways from the boston city Every time when we spend some time in the city we always book intercontinental hotel cause this hotel service, cleanness everything was so perfect. It worth, we loved it But lately we are very disappointed of services.last night we stayed was worst experience ever had at intercontinental hotel We stayed a night First. There is No robes. I tried to call lobby so many times! no answer . ( I had exactly same problem couple days ago when we stayed at your hotel. I had to go downstairs to ask for robe) Second. No answer lobby phone as I mentioned at first we’ve tried to call lobby so many time for services. ( Cart, water, etc) but NO answer Every time when I need I had to go Downstairs.. (Until last year? You guys were so good! since this year summer! I believe that you guys were NO answer AT ALL) Third. This is major !! We had a flight next morning so we booked your hotel as usual but we got connection room that I didn’t know even when we are check in there is nothing mentioned We were about to fall asleep around 12am and we hearing some grrrrrrr grrrrrrrr I thought A/C had something problems and we realized we HEARING someone’s snoring our next door!!!! And we couldn’t sleep at all stayed all night to go the airport next morning …. I got so mad… we paid for a night $550 at 5stars hotel and no sleep …no comfort there is no difference $80 inn out there.. So i claimed it next day when I checked out There is one lady who helped me checked out she told me she cant do anything with it but she will give me Email address of manager so i can claim through them But Email also Wrong ! What a WORST experience ever Years of good experiences have all crumbled this year. Anyways watch out where are you staying the room

Pros - location near train station , easy location to use local bus Cons - Breakfast was using voucher worth USD20 per room which could be used at Starbucks at lobby or at the cafe but I believe a cash top up is needed if you are having their buffet which is a very limited choice . Also no amenities kit (toothbrush, shower cap given) - have to request. Same for bedroom slippers . No bottled water in room.