Hotel Iceberg

Just arrived to Athens, after a 3 days trip at Borovets. We booked this hotel as a group of 6, going for snow sports, had 3 different rooms and stayed 2 nights. First time for me there, personally, I loved it. As a professional, working at the hotel industry in Greece, I found what I was looking for. A decent clean room with excellent view, at a logical price, very close to the gondola, good breakfast, sauna and a swimming pool and the star of the show.. Kind people, willing to answer your each question, with big sincere smiles. Does it need improvements? Well, who/which doesn't? But from my point of view a hotel is just a building. People give all the good vibes and can make your experience even more memorable. Thank you all for an excellent experience! A big shout out to Veronica Stefanova, the hotel manager! Skilled professional, hard working, friendly and approachable, always looking gorgeous with a smile that can melt all the snow in Borovets!! I would definitely recommend and I will come back next winter season!

We choose the hotel as part of our ski trip. We felt that access to the pool and sauna would be a nice addition. When we arrived we were moved to Villa Park 250 metres from the hotel. We had a studio room, with exceptional uncomfortable beds. The lounge area downstairs presented similar to that of a youth hostel and we could only use the pool and sauna at an additional cost of 25 lev per person per night !! yet it is promoted as free on the site!!. The Bulgarians are lovely people. They are just really poor at hospitality and delivering basic standards.

Pros Close to ski lift Cons No toilet roll No heating No hot water Potentially the worst food I have ever eaten No water in the pool Receptionist tried to charge me for simple directions Lifts broken Nobody speaks English Dirty room

Dirty rooms no fresh sheets dirty floor broken door frame missing sing cover. Broken split shower hose. The boiler was not even working properly rusty water coming out. Broken tiles on the out site pathways. Most things do not work swimming pool was like a pond green and mauldy, no spa sauna or anything restaurant nothing was working even the elevators were out of order!!! AVOID AVOID AVOID can't stress that enough!!! Definitely ruined big part of our holiday!

Didn’t want to judge the place based on some of the previous reviews but unfortunately they were right. We stayed in an apartment, which was really nice and well done, shame that it was situated in that poorly managed building. Place was really run down and staff were just as rude. For example, staff members sleeping on the sofas in reception, don’t ask for a drink at the bar, you’ll get a grunt and a dirty glass. Woke up one morning to a “guest” urinating off their balcony….also got woken up on 3 different occasions by other “guests” trying to get in to our apartment. The pool was closed, so was the fitness centre….apparently they are being refurbished and will be ready in October, 2023 Spend the extra money and go to the Rila, you won’t regret it.

It’s only a couple of hundred yards to the gondolas and that’s about the best bit !!!! No heating , no toilet paper, stains on bed sheets😳.6 light switches but only 3 lights ???? Plug sockets hanging off the wall ,double bed has 2 mattress 1 4 inches lower than the other ? Walls so thin you can hear people talking in bed next door tv didn’t work in our room. Hot water lasts for one quick shower for 1 and takes all day to reheat,towels are crispier than a sock from under your teenage boys bed 🤢🤢🤢 and a similar size !!!. Breakfast was offered for 10 leva per person …. It looked rank and the only thing you could eat was toast but unfortunately the toaster was broken !!!! Staff were miserable and just grunted at you (other then the barman who was a nice guy) Has a swimming pool but …..no water in it!. There was no heating but on the upside there was a fire on the 5 floor so soon warmed up . All of the above is true but that said if you just want somewhere to sleep and a base to ski from look else where !!! We had 5 days here and it was the worst hotel I’ve ever had the miss fortune to stay in . Looks from the outside are deceiving it’s just very run down . Please please pay the extra money and stay elsewhere . This is a four star hotel , I don’t know how it got this rating it may have been 5 -10 years ago, but now it’s not worth 1 star. We have stayed in borovets before at hotel bore this was a 3 star hotel and was the ritz in comparison. Such a shame as the skiing is pretty good there And the hotel has put our group off of Bulgaria So not sure if we would go back.