Eden Rose Grand Hotel, BW Premier Collection

大牌酒店就是值得信賴

DO NOT BOOK THIS HOTEL - Beautiful Online, But a 2-Star Reality – NEVER AGAIN! My family and I stayed at Eden Rose Grand Hôtel, Bormes-les-Mimosas, from August 6–11, 2024, and the experience was extremely disappointing. The hotel looks gorgeous on its website, but in reality, it’s more like a 2-star establishment. As a single parent with two children, I booked a family room so we could all stay together, but due to a booking error by the hotel staff, we were split into two different rooms. This caused me so much stress as my children were in a separate room in a foreign country. We were moved three times during our 5-night stay, which made the whole experience even more stressful and unenjoyable. When I raised my concerns with the management, they said the hotel was fully booked and couldn’t accommodate us in one room. To make things worse, my daughter’s room smelled like stool. After bringing this to the staff's attention, we were moved again, and on the last night, we ended up in a top-floor room (I believe it was room 502), where the air conditioning didn’t work properly, and the mattresses were hard as rocks, making it impossible to get a good night’s sleep. The pool, which we had looked forward to, was too warm to enjoy because of the hot weather, adding to our disappointment. For the 5-night stay, we paid $3,520.80. Management promised a €1,400 refund due to the issues, but despite sending multiple emails, I still haven’t received it. The only positive aspect was the incredibly friendly and helpful staff, who were top-notch. However, this couldn’t make up for the fact that this hotel is truly subpar and belongs in a 2-star category. We will never book here again.

- very nice view and well placed. - comfy and clean bedrooms (but you have to book two rooms for a family of 4). - nice breakfast. - diner and bar services are not appropriate for such a 4-star hotel. Very long service, no smile, no priority for hotel guests, no flexibility, not solution driven nor client oriented. The food is generally good. - hotel service is limited (e.g. no help with the luggages!) A special thanks to the valet parking and Arthur (at the reception) who are lovely.

We had a fantastic stay at this property. The ground is fabulous, rooms are large, clean, modern and very well appointed. Nice size bathrooms with douche a l'italienne (walk in shower). Victor at the reception was very nice and helpful. Annick at the breakfast was just amazing. Her love for hospitality just transpires. She loves what she does. The quality, assortment of the breakfast buffet was superb competing with luxury hotel brands. Monique cooks crepes and omelets on demand. The bar was nice and especially the outside location. Parking on site which is a plus. Will go back in a heartbeat. Thank you for this beautiful experience.

A wonderful stay in luckily wonderful weather and so able to take advantage of the sea facing pool terrace and restaurant bar terraces with great sea views.? We also had a great sea view from our bed and little terrace. The refurb of this old mansion has been thoughtfully done and all seems to work well. Breakfast is good and dinner was excellent but very restricted menu at this time of the year. Ideally you do need a car to stay but you can walk to the village in 10 mins for most things and the beaches are 20/30 mins away . Definitely recommend

We had a beauttiful 2-night stay at the Eden Rose Grand in Bormes. We were able to check-in 2 hours eraly and got a beutiful room withfantasic view over Bormes vlllage, the gren landscape and the Mediterranean with the Hyères islands. Very nice, panoraic rimflow pool.