Movenpick Resort & Spa Boracay

We had a wonderful 4-day stay! The resort is very nice and family-friendly — perfect for a relaxing getaway. The pool is great, and there are plenty of fun activities for kids to enjoy. The only downside is that the beach has quite a lot of big stones, so it’s not ideal for swimming, but everything else made up for it. Overall, a great place for families!

The hotel it self is gorgeous with the amount I’ve paid, it exceeds my expectations. Staff are very nice & helpful. From reception, concierge, kitchen staff and cleaners they are all lovely. They prepare cakes in my room upon check in. Twas an amazing act of hospitality. Rooms was huge, so comfortable. Complete toiletries. Breakfast was amazing, different everyday. Thanx to Akky who offered me Toyo 🫶 was able to eat Toyo with champorado. The afternoon tea was free and it was so delicious. Pool was huge but the best part was early morning dip at the beach. 🤩 also, I lost my phone and the reception help me always to connect with the police. And was able to retrieve my phone from the help of the staff as well. No complain but a highly appreciation to the staff & i highly recommended this hotel. 🫶

We stayed in Movenpick for one whole week following the recommendation from a friend who stayed there twice already when she traveled to Boracay, and on the whole, we didn’t regret this choice either. We’ll share some positive things first, then negative. It was our first time to visit the island, and we knew that the White Beach area is always crowded, full of beggars and people offering you to go sailing or try out massage at their salon literally every five steps which is quite annoying. On the contrary, Movenpick is a quiet and secluded place where you can enjoy your vacations at the fullest. The prices in the resort restaurants are almost the same as in the White Beach cafes, maybe a little higher, but the food is way more delicious (we especially loved the dishes in Brezza). We didn’t expect it to be so good after reading some negative reviews on Ctrip, so it was a nice surprise. The breakfast was also amazing, with a variety of options and outstanding service (and they do have black coffee, so don’t trust those who mention that there is no coffee at the breakfast buffet). But what impressed us most was a very warm and friendly attitude of all staff to every single guest. They always approached us with a big smile, and after several days of staying, they could even remember our cocktail preferences at daily Happy Hour! Nice little sweet treats at Chocolate hour, live music from 6pm daily, plenty of space and activities offered at the resort - we loved it a lot. However, there are some tiny things you must know before booking. Half of the swimming pool might be closed for maintenance, which is totally understandable yet isn’t what you expect when choosing this hotel (neither it is convenient nor pleasant to see). Although the rooms are comfortable and clean, you can see they haven’t been renovated for a while (AC/fridge are quite noisy, some things like shower gel dispenser might get broken easily - but they can be replaced at once if you inform the hotel). Last, if you are unlucky with neighbours (especially if there’s a family with an infant in the room one floor above yours), then you might enjoy terrible noise all the day as the rooms are not soundproof. We couldn’t sleep for 2 nights, and only on the 3rd night we were offered a bigger room for sleeping overnight (but the AC was loud there, not to mention some weird sounds outside in the middle of the night - could be an electricity generator or something else - that woke us up and we had to move back to our main room with the hope that our neighbours were fast asleep). In a word, it is recommended to bring some earplugs and not hesitate to inform the receptionists about any problem you have at once and ask for an immediate solution. Generally speaking, if we ever decide to return to Boracay for vacations, it’s highly likely we will choose Movenpick for the whole stay time again.

Great option if you wish to stay in secluded place. Cozy, quiet and slow paced environment compare to station 1,2,3. Good service. Beach is not as good as white beach thats for sure but the rest is good. Shangri la is next door, i recommend booking a romantic dinner there if you are a couple.

It’s good swimming pool, private beach, good service for transportation and massage at the hotel. Breakfast buffet needs to improve more ie: more fruits, Café latte and cappuccino options. Overall, I enjoyed staying there and will be staying there again .

This was by far one of the most disappointing hotel experiences I have ever had. The stay itself was fine, but everything was ruined at the end because of how the hotel handled a simple payment issue. At checkout, I mistakenly selected USD instead of PHP. Mistakes happen, but what matters is how a hotel responds. I immediately contacted the hotel through email and WhatsApp — NO reply for days. When I finally received an answer, it was completely unrelated to my concern. Even when Trip.com got involved, the hotel continued to give irrelevant and careless responses. This is not the level of service I expect from a so-called 5-star resort. A luxury property should know that communication and accountability are just as important as the facilities. Instead of helping a guest resolve a very clear and simple problem, the hotel ignored me until I had to waste time chasing answers. My last memory of this trip is nothing but frustration, stress, and disappointment because of Mövenpick Boracay’s poor customer service. Future guests deserve to know: if you encounter any problem after your stay, do not expect this hotel to take responsibility. Absolutely unacceptable.