I am truly sad to be writing this review, given that I have been to this hotel before and had a better experience last year. The positives: The hotel is located in the perfect area, walking distance to the town, shops and castle and it feels very safe to walk out in the evening The view is stunning and absolutely 5 star, I cannot fault it The marina is easily accessible for trips to Kos The 24 hour bar in the reception is a welcome treat The staff: They are very friendly and helpful. Mucahit on Reception was outstanding and super helpful with organising private vehicles for us. Eray who is on Reception at night was friendly, kind and knowledgeable The bar team Enes, Murat, Tulay, Sevval and Fatin were great and always smiling The night manager Saim was approachable for any issues Ali Inler and Imam Bakir in the dining all were attentive Sunny - who worked for the efor spa was amazing The Room: When we arrived at the hotel our room was pretty much ready but we went for a drink to the Reception bar first, after about 30 minutes we were taken to our room by the porter, who struggled with our suitcases, that was not such a problem, however he failed to inform us how the safe worked which was locked and there we had to call reception to send someone to unlock it for us. I would have expected the porter to at least show us what we needed to do. We were in a family room on the ground level right outside the entrance to the beach (room 5006) The room itself was spacious with a double bed and two singles, however we noticed that the bed bases had mould on them and that we were only given one tiny bin in the bathroom between 3 of us. The lighting in the room was extremly poor, the mirrors were almost impossible to use as they were not clear more like a grey colour. The bathroom also had mould/mildew everywhere due to lack of ventilation and extraction. The one good thing about the room was that the AC worked properly unlike when I visited the year before. The room was cleaned every 2 days and we had to call for it to be cleaned and for towels and loo roll to be provided, the cleaning lady however was lovely. The hotel do provide plenty of shampoos and shower gel which was a plus. The Food: I have to say this was the biggest disappointment for me this time, there were not as many options for vegetarians, the food was bland and not labelled appropriately. Some food that looked veggie had what looked like meat in it. In June 2024 when I visited the food was actually one of the best things on offer, they even had the snacks open by the pool during my last visit, but this time none of that was available. We were informed that the management had changed and a number of staff that we had spoken to agreed that it had gone downhill The Reception: Unlike last year June 2024 I actually found the reception area a lot more bearable, it was super hot last year and this time it was hot but I didnt feel like I was melting, although after speaking to staff I wa
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