Sun Havens Apartments & Suites

So disappointed after writing a review on ******* that we decided to come here. The response to our review which was not overly critical (but did lay out some problems) was met with nothing short of hostility and sarcasm. We recommended a second story room because 1st floor has no outside seating. The laundry service was great. We were not happy that the a/c didn’t go below 24c. we never asked for 17c. The kitchen was lacking in a few basic amenities yet we are told they were all there during the morning check of the room? So I guess someone snuck into the room and removed items before we checked in. We were accused of calling 20 times in 3 days which is ridiculous and made to look like we were difficult. Let’s see we asked how to light the stove, reported a malfunctioning toilet, asked how the remote worked and asked for toilet paper (major sin apparently). If this is considered 20 times then clearly I owe this disgruntled owner an apology, but I don’t think so. We were in Central America for 83 nights in 32 hotels, all around the same price point, this was by far our most disappointing.

The apartments/lodge is located a bit away from the ferry docks. The area is quieter. I stayed in a larger room suitable for 4 people. Roomy. Not much of a view. Air conditioner worked well. Here is the problem - during high tide times and when raining, the area/streets get flooded.

Mold... Not maintained... Noise... Rude management... No hot water.... Not safe... Dirty... Overcharged hotel fee... Manager not there from 7pm to 9 am... Amenities not working properly... Propane tank in room.... Rust.... paint loss... Stucco loss... Ceiling falling apart... Not a good place if you want to feel good... Wet tile.. Trash laying around... Outside sewage problem... Overall the worst place me and my wife ever stayed at

The place is really worn down, and we had many issues, among others: - Air conditioning was barely functioning and could in no way cool down the room - The place was generally dirty with cockroaches - Manager not available, even during ‘office hours’ - The toilet stopped working during our stay - Lights were broken and not fixed upon request - Hot water only worked sporadically - Request for cleaning was ignored (we didn’t have any cleaning during our 5-night stay) However, the worst issue by far was the manager of the place. I have never met such an unpleasant person. He was impolite from our first encounter, and from there it went downhill. I had a dispute with him because he refused to provide us with toilet paper (he makes you ask for it every time you need it). During this argument he yelled and swore at me and plain out told me that he didn’t give a f*** about the issues of this place and also told me that the owner of the place didn’t care, so he could do whatever the f*** he wanted. In the end I decided to help myself to a roll of toilet paper from an open closet rather than continue the argument. A few hours later he continued to harass us by throwing toilet paper on our balcony and standing outside our room while complaining loudly about me to other guests. It is beyond me how a grown man can act so childish. We did not respond to any of this behavior, which apparently infuriated him even more, so finally he came knocking on our door and started yelling again, while informing that he was kicking us out for taking a roll of toilet paper. The whole scene was absolutely absurd! As my boyfriend was very sick with a fever we had to reason with him to let us stay, otherwise we would gladly have left the place. I recommend not to risk the wrath of this man and book another place.