Spark by Hilton Bluffton Hilton Head Island

Clean rooms, excellent sleeping mattress, quiet, hot water, & better water pressure

Clean accommodation with all the necessary amenities. The staff was courteous and responsive. Location was great with restaurants and grocery store close by.

Overwhelming clean smell Perfectly fine hotel, clean, spacious, modernized (perhaps recently renovated).... however, the smell of whatever cleaning product that they use was overpowering, which unfortunately made me feel a bit uncomfortable (like I was staying in a hospital or something). It smells OVERWHELMINGLY like chemicals/cleaning or sanitizing - in the lobby AND the rooms. On one hand, great to know it's clean! On the other hand, I wasn't really looking forward to going back there at the end of the day and marinating in the sanitizing smell. Front desk staff was A+ and service all good!!

Quiet, easy parking, clean and good comfort...

This is the first time I have stayed at a Spark by Hilton. Would certainly never stay at the Bluffton one again and would have to think long and hard about staying at any Spark hotel in the future. The only positive I can mention is that our room was clean upon arrival albeit an overpowering smell of ammonia. As the ammonia smell wore off it was replaced with a sewage smell coming from the bathroom. Some sort of plumbing issue or water treatment needed. The stench filled the entire room. We tried keeping the bathroom door closed but it wouldn't latch and stay closed. The water from the sink was undrinkable because of the odor. We wouldn't even brush our teeth with it. We did utilize the bottle filler on the first floor for water even though the filter light was red, but at least it didn't stink. The shower door wouldn't stay closed so we flooded the bathroom floor with the first shower. After that we would lodge a washcloth in the door to keep it closed. As noted on the bathroom mirror, we were to receive housekeeping services every other day of our stay. We were there for three nights and did not receive housekeeping. This was not important or an issue for us but mentioning in case others expect it. Shampoo dispenser was empty we came to find during first shower. Front desk provided a new one...which required a ten minute wait for someone to show up at the desk. The front desk was ALWAYS unattended. Whether we were coming or going or needed to speak with someone. Tried to pay for a soda from the market at one point. Waited five minutes only to realize the man outside smoking was the desk attendant. He either never looked inside to see me (in clear view of where he was smoking) or saw me and couldn't care less. Ice machine on third floor empty. Breakfast FYI... no hot breakfat. Hard boiled eggs, bagels, yogurt, muffins, 2 cereal choices, oatmeal packets, clementines. Beds are super soft. If you like a soft bed, you'll be in heaven. If you need any level of support you will be disappointed. My back was destroyed. By the third night I opted for sleeping sitting up. This was my worst hotel experience. I'm not much of a review writer although I always read reviews prior to booking. Booked this one in a hurry and didn't read the reviews. I should have and won't make that mistake again.

Pretty decor, redone facilities, nice staff!