Rote Wand Gourmet Hotel, a Member of Design Hotels

My partner and I had a wonderful long-weekend stay that exceeded all our expectations. The place had an authentic Alpine charm that made us feel like we were in a cozy mountain retreat. The personalized service was exceptional, making us feel truly special and welcome from the moment we arrived. One of the highlights of our stay was the delightful home-made cakes served in the afternoon! It was such a super nice touch and added a warm, homey feel to our experience. Each day, we eagerly looked forward to enjoying these delicious treats - we could not resist :) The gourmet highlight of our stay was undoubtedly the Chef’s Table. The culinary experience was nothing short of amazing, with exquisite dishes that showcased the chef's creativity and skill. It was a true feast for the senses and an unforgettable dining experience. Overall, our stay was perfect in every way, and we can't wait to return. Highly recommended for anyone looking for a charming and memorable Alpine getaway!

This place is dialed in to having the most relaxing, fun, and gourmet Alps experience. The location is gorgeous with easy access to skiing and to town (via shuttle). The food is wonderful, the beds so comfortable and cozy, the spa/sauna/pool clean and lovely. But the staff is exceptional. In addition to being incredibly helpful, they are polite, funny, interesting, kind, go above and beyond, and engaging. Everyone seems very happy to be there and to be part of your experience. Top notch. Top notch! Cannot wait to return.

This hotel just gets better and better every year. Together with Joschi and Natascha, the next generation in the family developed a really cool experience for the guests to enjoy at the RW (of course, the Stube and the classics still remain!). I still believe this is one of the best alpine hotels in the whole alps. Try the Friends and Fools experiences and the chefs table (a must!)

What was surprisingly disappointing after a nice experience last year? We stayed in a family lodge, cozy, incredible view and clean. We were so looking forward to a relaxing evening and a delicious dinner like last year…but -we were seated on a mini-table the size of a coffee table between two other families also trying to dine on coffee tables with their numerous dogs. No room for drinks, no room for mixing their salads, loud, everything but comfortable and relaxing after a 5 hour drive. -Silverware came in a large box, like Oktoberfest. Which was understandable during the height of Corona. In my opinion this is not gourmet standard- certainly not Falstaff standard. The Silverware box was half the size of the little table we were trying to eat on. The service personnel was piling bread and appetizers on top of the boxes on the coffee-tables in our vicinity, as there was no space on the tables. We simply didn’t’ get it as we reserved our vacation a year ago. Is the restaurant overbooked? Despite mentioning that we did not like the table, we were not offered a different option. To say the least my family and I were sad… -then the long awaited meal arrived (which I am not calling a dinner). The food was everything but a “gourmet” experience. Something went wrong in the kitchen: Risotto Soup was like glue, the Salmon and side had no taste at all, then the other extreme, my daughters onion ravioli was over flavoured and you could not eat it. -my husband then suspected what is different- the chef must have changed. -we mentioned our disappointment to our service- no response, no reaction, no visit from a manager. And yes the chef changed. We kindly and politely let them know that the food was not to our expectations. Yet no-one did anything. -So we wrote a concerned email…no response over two days. Note we are only staying for a week?! Other hotels we have experienced where something went wrong or not as you planned, left a note in your room or did some type of gesture. All we wanted was an apology. -So we decided to eat elsewhere the next night…but we ofcourse wanted to eat at the hotel we were staying at, so we gave it another try on day 3. -On the third night, I kindly asked to have our silverware set at the table…response was- the owner wants it this way since Corona. So I set the table for my family every night as I do at home… -As mentioned the lodge is cozy, but it should be noted that after all the not so nice meal experiences we start to notice other things -the bathrooms are in need of renovation, our bathroom had a leak coming from the ceiling above, no-one did anything - the spa steambath was smelly- last year the steam bath smelled of herbs -the indoor pool is too small for the number of guests -the spa area is not relaxing, a line up of lounge chairs -inexperienced staff, no team spirit -owners don’t really great their guests anymore, we missed the Austrian personal touch. -parking now costs 29 Euro per night-

Das Hotel hat uns auf ganzer Linie überzeugt. Wir sind auf Empfehlung eines Freundes zur roten Wand gekommen und hatten hohe Erwartungen an die Gastronomie und Küche des Hauses. Diese Erwartungen wurden aber noch einmal übertroffen. Der Chefs Table ist einmalig und war eine sehr besondere Erfahrung, die wir so noch nie im alpinen Raum erlebt hatten. Das Frühstück hat uns sehr überzeugt. Es wurden verschiedene Gerichte à la carte und auf Anfrage serviert. Und daneben gab es ein großes Brett an Aufstrich, Brötchen und selbstgemachten Marmeladen, das zum Tisch gebracht wird. Überrascht waren wir vom großen Spa- und Fitnessbereich. Die Saunen direkt am Außenpool sind sehr schön gemacht. Der Fitnessraum mit Schwerpunkt auf Cardio-Geräte und der Yoga-Raum sind größer als erwartet.

Wenn man nach Zug kommt, erkennt man nicht die Grösse des Hauses. Ein tolles Hotel, welches keine Wünsche offen lässt. Auch das Restaurant hat auf Grund der vielen kleinen Zimmer und Räume, die sehr individuell und geschmackvoll gestaltet sind, viel Reiz und Charme. Der Service ist herzlich und trotz der Grösse persönlich und zuvorkommend, die Beratung sehr motiviert und kompetent. Das Frühstücksbuffet lässt keine Wünsche offen und das Menue am Abend hat Topniveau. Dazu eine tolle Weinkarte, die für jeden das Richtige bietet. Es ist ein grossartiger Rückzugsort, der sowohl für Alleinreisende als auch Familien das Richtige zu bieten hat.