Hotel Beverly Park & Spa

很棒哦～z

We are currently staying at the Beverly Park Hotel and Spa. Let me just say that this is our 4th stay here over the past 5 years and we have loved it every time. So when the borders reopened after covid, naturally we couldn't wait to come back. I'm sad to say that things have changed, and not for the better. First things first: When we arrived check in was easy and we were given a beautiful pool view room... The cleaning ladies are brilliant and room is made up every day without fail. The hotel is stunning and we noticed a new addition if the kids pool which is lovely. However....... The hotel has a issue with people hogging/reserving sunbeds, often for hours with no one using them... There is no where near enough beds to go round for everyone given the numbers here currently so why is the management allowing this??? If you are not down on a sunbed by 9.30am then you can forget getting a sunbed. The management should do a 45 minute rule.. If you are not on that bed for 45 minutes, your towel should be removed to allow someone else the chance to use it. The management is allowing selfishness and its not fair. Secondly: the hotel is geared towards a certain clientèle .... The French. Hardly any staff speak English here but do speak French, and if you are English you are often ignored. The food labels in the dinning Hall are in Spanish and have no translation... Asking someone for translation is pointless as they just look at you blankly. The food is hit and miss now, breakfast is often the best meal time here in terms of variety. We also had an incident whereby my partner was sat at a dinner table waiting for me and a older French male sat down with him and refused to move as he wanted that table....there was other tables free but because he wanted THAT specific table he refused to move. My partner ended up arguing with him. His wife turned up, saw what her husband had done and shouted at him and walked away.. Leaving her husband there refusing to move. I arrived, saw what happened and decided to just move... No point arguing over a table. The point was a staff member witnessed the whole thing and didn't interject at all... Just shrugged her shoulders. Needless to say the whole experience here has been okay but tinged with moments of problems and frustration. We won't be coming back which is a shame as this place held fond memories.

Stayed in a suite for 10 nights. Smell of a dirty rag or stagnant water in the room for entire stay. Breakfast: The egg chefs were extremely rude to the guests especially the black guy. Both egg chefs need to be removed from interaction with the guests. Dining room staff were unfriendly. Food was only adequate. Bar service and staff was good. Fernando was very customer friendly. Reception staff not as friendly and helpful as one would expect. Would not advise anyone to book this hotel.