ibis Toulouse Airport

Checked in to this hotel for literally 8 hours. Main factor was its close proximity to Toulouse Blagnac Airport. (Hardly 1.1km - Less Than 15 min walk). Rooms were clean, and staff was helpful. Since i had to be at the airport around 4am, so couldn't spend much time, and was unable to have any meal at this location, like breakfast. Nice beds for quick 5 to 6 hours sleep.

Air condition not working in the whole hotel (see picture-from elevator). Why was the hotel not closed then? Or at least ventilation provided? Would have never stayed here if known! Asked before for a quiet room but got one to the front-as there was no air condition and heavy humidity had to leave the window open the whole time. Lots of noise from the streets. Barely slept the 3 nights and got headache from the „sauna“! Above all, despite Gold status no drinking water was provided in the room. The soap in the bathroom was empty when I arrived. The toilet seat was loose. Bathroom was small. Bed was very clean and comfortable, would have been able to sleep well with air condition working / no noise. WiFi strong. Supermarket 15 mins away by walking, same for the airport. Aviation museum 45mins walking. Some write here there is a free shuttle to the airport so I asked-there is none, you need to pay a taxi or walk! As long as it does not rain you can walk! Restaurants next to it: Subway and a nice Belgian one.

Like every other guest, the only reason I was staying at this hotel was to re-position and sleep/prepare for a flight. I was in bed asleep at 10am, with a 'do not disturb' sign on the door, when construction workers entered my room to check something. Reception had given them a key card for every room on my floor to just let themselves in. They also entered other occupied rooms with guests who were out at the time, with their belongings in the room and no safe available in the rooms. I went to speak with reception immediately, and told them to cancel and refund the rest of my stay because there was no way I was going to feel safe/ get any sleep after that. They were reluctant to do so, and instead started explaining why the construction workers needed access and offered me a bigger room, neither of which addresses the issue of letting someone into my room while I was sleeping. They only relented when the owner came out of the office and agreed. I promptly checked out and went to a different (non-accor) hotel. Why were guests checked into rooms that construction workers needed to access? Why, once guests were in those rooms, were construction workers given keys to enter them? Why was the do not disturb sign ignored? Why were reception staff not better able to fix the problem? I have been using Accor due to consistency of quality, but this was by far worst hotel experience I have ever had, made much worse by the offhand manner in which the hotel staff dealt with it. This is to say nothing about the old and tired standard of the hotel in general, which presumably the construction work is addressing. I initially sent the above review to Accor directly in response to a feedback request email. After two weeks there has been no response or reaction.

Currently staying in room 6, which currently has the only window in the room boarded up and there is no toilet seat on the toilet. I have complained, and also asked for the toilet seat to be installed but nothing happened so far ... one night to go !! I have asked to be moved from this room, but all rooms are fully booked. I have also asked why this was currently being rented out and why I was not informed that this room was in this state either prior to checking in or during the check in process, but nothing forthcoming. Please check with hotel on checking in .. but so poor and bewildered that Ibis could rent out this room in this state.

Bjr je n’ai pas l’habitude à commenter à la négative mais j’ai eu une expérience vraiment déplorable . Je suis arrivée au alentours de 22h30 à l’hôtel , lors de mon arrivé pas d’accueil client gold, ensuite une fois arrivée dans la chambre la climatisation ( froide) était à pleine puissance à 16,5 degrés . Autant vous dire que j’ai eu du mal à tempérer la chambre et malgré le fait que j’ai changé la température , il a fait un froid glacial toute la nuit … Concernant la nuit, une alarme a sonnée à 2h30 2h45 … donc nous sommes descendus , sans explications durant plusieurs longues minutes … et au bout d’un moment un collaboratrice nous dis : «  c’est rien , c’est l’alarme de du four , j’ai cuis les viennoiseries » … et c’est tout ! Donc une expérience catastrophique …

Très bien accueillis, chambre propres et service nickel, le monsieur de l’accueil est adorables. Je conseil surtout si vous voulez partir plus tard que le matin. ……………………………………………………………………………………………………………………………………………………………………..