MainStay Suites Bismarck

I visited here just over the weekend with my boyfriend and wasnt too impressed to say the least. This place is, for some reason, connected to the comfort inn. Upon arrival, there was no one at the mainstay suites check in desk, and we were rerouted to comfort inn. Super confusing. Check in lady didnt seem to be too thrilled to be there. Once getting into our room it was easy to see the it lacked proper maintenance and cleaning. Ex. The dishwasher was broken and unusable as the door wouldnt click shut. No oven. Floor was lifting and uneeven, easy to stump a toe on. The arm chair was absolutely covered in... stains of some sort. As well as the couch. Lumpy mattress on the bed and pillows as well (mattress tag is from 2004) . No shampoo or conditioner upon arrival, had to go ask for some and for some reason front desk wouldnt give us the bottles that pop onto the wall. Stayed for three nights and no housekeeping serviced our room. Then, they offered us a 50 percent off drink coupon, but to use it you had to WALK ACROSS the parking lot to go to yet, ANOTHER hotel. When asking for directions to this bar, upon walking up to the comfort inn front desk, i was ignored while the workers finished their conversation.

After a long day of travel, it was nice to have a clean, spacious room to relax in and easy access to restaurants. There was a bit of mix-up with my booking, but the nice woman at the front desk got it all worked out. Very good customer service.