Hotel dengan Kolam Renang di Bishkek

Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.

The room is small, and it was still small after upgrading for an additional fee. The front desk was very helpful, and it was convenient to go out. The downstairs is connected to the mall. The SPA environment is poor, the SPA service attitude is not good, and the quality of the massage oil is not good. Because of the poor service attitude and the poor massage oil, I didn't expect it and didn't want to spend money to suffer. The Japanese dining environment is good, mainly because we booked a tatami seat, and the rigid consumption is about 450 US dollars. The three of us ate for one night and only ate about 300 US dollars. No matter what, we couldn't afford 450 US dollars. As a result, when paying the bill, we had to pay 450 US dollars, and then we were allowed to take it away. This is the first time I have encountered such a ”hard” management method of an international five-star hotel. It's just one seat, and the business is average. There are not many people. We didn't sit in that seat, so it was probably empty.

In general, everything is fine, but there are questions about cleaning, it seems that it only includes changing towels and napkins. If you rent a hotel for a week, then you don’t have to clean the shower, bathroom or toilet 🙈 Plus, the attitude of the staff at the bar in the restaurant is unclear. We specifically agreed and made an extra payment for normal coffee, but as the staff explained to us in the morning, the barista is a person of mood and every day she decides for whom and when she will make coffee, and for whom she will not. For such a hotel, this is of course a very strange position regarding the service for which we paid. Make your own coffee in an automatic coffee machine :/

A contradictory place, on the one hand there are pros, on the other hand there are cons: + freshly renovated room after renovation + elevator works (the floors are high, and for example, 8th floor is on foot - that's the case) + breakfast is included (desserts and good coffee for an additional fee) + I booked through the app, so there was a good discount ± there is a Korean restaurant on the territory ± an outdoor pool, which is closed ± a casino, however, it depends on each person ± there are several good restaurants within walking distance - the room in the picture and the check-in room are completely different, with different furniture, in different buildings - the shower has been renovated, and the water drains very poorly, perhaps they screwed up with the pipes during the renovation - directly opposite the construction of several residential buildings - upon check-in there are only two towels, none for feet, the next day, after cleaning there was one small one left, then I asked to add more, they added more, but the slippers were gone, the next day they did a full cleaning and finally three towels appeared, but there is not a single hook in the bathroom, nowhere to hang anything - once, at midnight, someone simply walked into a room that was locked from the inside without knocking, opening the door with their card. In the morning it turned out that the employee decided to show the room to new guests. What a nightmare, uninvited guests can literally come to you at night. - after all, it's far from the center, not close to Erkindyk on foot. As a result, after a night ”with a roommate”, I moved to another hotel.

It is a sad story. The hotel was awarded 4 stars, probably on the basis that it has a swimming pool. The rest is God knows what. The location is excellent, under the windows there is an eternal traffic jam and beeps. When settling, they took money for an early check-in. Everything would be fine, but first they settled, and only then they took it. They gave one card for two, and when asked to give a second one, since it’s just normal, but having one card is abnormal and inconvenient, they answered that no, they say, it’s not supposed to. ********. The toilet seat lives separately. The cabin in the shower closes halfway, because the door is simply narrower than the opening, the door to the toilet does not close at all. The air conditioner is noisy but does not ventilate. The refrigerator is just noisy. And the socket in the room is one, hidden behind the refrigerator. In general, do not expect comfort. This harsh Bishkek hotel does not exist for you to relax there, you understand. You have to be in good shape, comrades!

Probably the best hotel in Bishkek, the room is large, well maintained and very clean. The hotel is located on a tree-lined road in the city centre and is convenient for eating around. The hotel is about 60 yuan by taxi to the airport and has convenient transportation. There are many restaurants that go far away, and there is also a Chinese restaurant. It is convenient to eat.

It is one of the few five-star hotels in Bishkek, the capital of Kyrgyzstan. It is located on the south ring road and is about 4 km from the hotel to the city center. From the hotel, you can easily reach the scenic spots such as Snow Mountain Park on the outskirts of the city. There are Chinese restaurants and hypermarkets not far from the hotel. Shopping and eating are very convenient.

我是攜程上訂的，在2樓，有陽台可吸煙，裝修比較新，早點豐富，有楊州炒飯。前台美女、帥哥非常負責且非要熱心幫忙，對一個身在異鄉的人來説非常難能可貴，該酒店不大很很温馨且離阿立套廣場很近。周邊有很多華人超市。推薦！！！

A clean and functional hotel with plenty of breakfast. The location is very good, right next to the city center square, very convenient for day trips, most of the attractions are within walking distance.

Health is very good, the environment is very good, will stay here next time, very clean