Spa Hotels in Biscay

It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: ”ok we can live with that”. BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest

When booking, I specifically looked for a relatively new hotel. There is a subway downstairs. ** compatriots can go to San Mame Stadium to watch the game in three subway stops. The British Palace Mall is across the road. It only takes 10 minutes to walk to the old town. It is very convenient. The hotel does not have a parking lot. The public parking lot is a little more than 10 minutes away. There are many restaurants and cafes around, which is super convenient for eating.

The hotel is satisfactory. It is surrounded by living areas, convenient for eating, and the hotel restaurant is also good. It is a good choice for business trips

Gran hotel tanto por su ubicación como por sus servicios. El personal de la recepción super agradable y el personal de limpieza igualmente. El desayuno buffet muy variado con unos productos locales de calidad. Repetiremos seguro en nuestra próxima visita a Durango.

The location of the hotel is a little far from the tourist area, so I thought it might not be suitable for travelers without a guide. But inside the hotel, the entrance is very innovative and nice, Although we can't speak Spanish or English, the staff at the front desk and bar were very nice and made us feel at ease during our stay! The room was very spacious and clean.

Loved this hotel. Staff were very friendly and were very good to help me with a lost phone in a taxi. Rooms are good and had food once at the hotel, which was very nice. It is in a good location and near all business and tourist attractions.

The female manager at the front desk of this hotel is the best in the world. Ask him as soon as possible if you need help around, thank you