Hillbark Hotel & Spa

We were greeted by the lovely Jon, who was absolutely amazing and a thoroughly good host. All staff were brilliant and cannot fault them. We were in room Deva (205). I wasn't impressed for a 5* hotel if I'm honest. The bed/mattress was really comfy, and the duvet etc felt luxurious. The jacuzzi function of the bath didn't work, and the water wasn't as hot as I'd like (I ran it with 100% hot and it was only just at the temperature I'd expect). There aren't tea and coffee facilities in the room, but you can order and they bring it to your room. This is probably expected to be a fancy touch but to be honest I'd rather make my own at my leisure than need to order. Maybe that's just personal preference. Our room had a huge mirror affixed to the ceiling (hung with chains) which actually made me a bit stressed as I kept thinking that it would fall on us. If I wanted a huge, heavy mirror above my head, I'd book a different kind of hotel to he honest! It wasn't for me, but I think their intentions were good. Also, I usually find that hotel rooms are quite warm, but this was definitely on the cooler side. Not cold by any measure, but there was no option to impact the thermostat (i.e the hotel decides when the heating comes on, not the guest) which is uncommon in my experience. Would I book again? Based on customer service, yes 100%. Based on room quality, nope.

From the very first time we visited Hillbark, we were made to feel like part of the family. Amanda, the Manager, Charlotte the Wedding Planner and the rest of the staff are not only incredibly professional and knowledgeable, but also genuinely warm and attentive—always going the extra mile to make every moment feel special. We heard that planning a wedding can be stressful, but the team at Hillbark have made the entire journey feel seamless. Their support and guidance, whether that was making introductions to suppliers or organising the day, helped to take the pressure off. This allowed us to truly enjoy the lead-up to the big day. Their honesty, care, and expertise were evident at every step. We are so excited for our wedding next month. For us, Hillbark has become a place we gravitate to and feel special in.

We had our wedding and reception at Hillbark and the experience was perfect. The team at Hillbark were so supportive - nothing was too much for them, especially our planner Charlotte and colleague Sherrie. We were made to feel so welcome at every planning session and on the day any possible stress was taken away by the team. The food was sublime - every dish was perfect and they even made a bespoke starter for my wife who wasn’t able to eat her favourite starter owing to pregnancy. The space was a dream - such a beautiful location in a cosy building. In the cold weather there’s always a fire in the hearth. Unlike other venues, the spaces need minimal decoration and the tables look the part because they are. A fantastic experience with fantastic people… we’ve found where we’re going for every anniversary!

Absolutely Beautiful Place to stay. We went for my 50th Birthday and I have never experienced anything like it. Room Perfect, Food & Service incredible. Ever member of staff that we had the pleasure of meeting were so welcoming and nothing was to much trouble. Highly Recommend. We will definetly be going back.

We had the pleasure of having Hillbark as our wedding venue on the 7th September. The whole day from beginning to end was fantastic. The staff can’t do enough for you, believe me! Special shout outs to Craig the owner and our driver, Charlotte our amazing coordinator, John on reception, Luigi for his excellent service and Sherry. I apologies if I’ve spelt names wrong! From getting picked up in the Rolls Royce in the morning to settling down to sleep in the bridal suite in the early hours of the next morning, amazing. My wife Chloe, loved getting ready in the morning in the Spa! The food at the wedding breakfast was amazing and we have been getting compliments about it since. The evening food was also very delicious and our guests loved these too! Ignore the negative comments about the bar, the bar is fine. We put money behind the bar and this tab wasn’t exceeded. Fireworks of an evening are awesome and highly recommended. We both could not thank the staff enough for their efforts on the day and we would highly, highly recommend Hillbark if you are considering it for your wedding. An amazing place!

Myself and my partner stayed here Friday 15th and Saturday 16th, as a belated Valentines. We have stayed in multiple 5* hotels and consider ourselves to be quite fussy but fair with reviews! Arrived at this extremely grand setting and were quickly greeted by a pleasant young girl who took us to our room, a suite. The room itself was very pretty, great views and a Jacuzzi bath. Have no idea what the standard rooms were like but the suite was okay. I'm going to summarise the problems rather than waffle on! 1. No minibar whatsoever, no complimentary snacks, nothing. 2. Every time we opened our door we were immediately greeted with a member of the reception team asking if they could help and what were we doing, found it quite invasive and a bit 'much' as felt like I couldn't even have a wander or take pics of the place 3. I ordered salmon and eggs for breakfast on the Saturday, the eggs were clearly cooked using the microwave method which was disgusting for a '5* £28 breakfast'. Also, the cold platter they served us had soft/stale pastries on it. (Hillbark, what were you thinking?!) 5. I woke up with a headache, my boyfriend went down to 'reception' to find someone, ended up roaming around the entire hotel for about 20 minutes looking for somebody 4. The 'spa' is not a spa. It is a treatment led space where you must book treatments, and that's it. So do not take a bikini etc. as there is no swimming pool, no sauna, no steam room etc. All in all I'd give this hotel a 4*. They need to tone down the over familiarity and concentrate on the facilities of this place. Do not go to this hotel if you are looking for a spa break style trip. We came away a bit deflated to be honest! The phrase 'style over substance' springs to mind.