Hotel Spa di Bilbao

When booking, I specially found a relatively new hotel. The subway is downstairs. The male compatriots are three subway stops to the St. Mame Stadium to watch the ball. Across the road is the British Palace Shopping Mall. It takes 10 minutes to walk to the old town. It is very convenient. The hotel does not have a parking lot, and the public parking lot takes more than 10 minutes. There are many restaurants and cafes around, and it is super convenient to eat.

It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: ”ok we can live with that”. BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.

The female manager at the front desk of this hotel is the best in the world. Ask him as soon as possible if you need help around, thank you

With a stay at Axel Hotel Bilbao – Adults Only in Bilbao (San Francisco), you'll be a 5-minute drive from Guggenheim Museum Bilbao and 5 minutes from San Mames Stadium. This hotel is 11.9 mi (19.1 km) from Port of Bilbao and 0.2 mi (0.3 km) from Reproductions Museum Bilbao.Be sure to enjoy recreational amenities including a 24-hour fitness center and a seasonal outdoor pool.Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 8:00 AM to noon for a fee.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.Make yourself at home in one of the 110 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.