After a long day of hiking in Yellowstone, we were looking forward to arriving at this lodge. The reviews were great. Unfortunately, we arrived at the wrong time. The lodge was overrun by a large number of staff working on a movie. We were not greeted promptly. Actually, we were told to get out of the way and be quiet. Then, the front desk clerk was unable to check us in. We waited over 45 minutes. Then, we were unable to move our car close to the room. Of course, our luggage is heavy (packed for a week long trip of hiking at Yellowstone). No one apologized for the inconvenience. Nor, were we notified ahead of time. We would have arrived at another time. Working in customer service, this is NOT how things are done. I think what was most disappointing, is that we have planned this trip for a while. Post Covid. It’s been a long 3 years in healthcare.
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