The Roxburgh

Fabulous hotel, lovely rooms, comfortable beds. Our room faced into the sea front which was nice to sit and watch the waves. Shower was one on the best I’ve had. Breakfast was amazing thank you chef. Graham and Allison were the perfect hosts. This is a great bolt hole for exploring the surrounding areas, will definitely return.

This is our the first visit to Northumbria and Berwick. We have been driving over 200 miles for 5 hours and felt very exhausted. All we needed was just average service and a average warm room to spend the night in and not get frozen at the night. However, we could not get even such basic service needs. First of all, there is no elevator. Therefore, a person in a wheelchair will not be able to get to the room, there all the rooms are on the upper floors. Secondly, the stairs are very narrow, it is difficult to climb them with heavy bags. Thirdly, when you come to the room, the heating is supposedly working, but in the evening and at night, the owners turn off the heating completely and the room becomes very cold. We tried to draw the owners' attention to this, they said that in other rooms the guests were wearing T-shirts and that others were felt warm. So basically they just completely ignored that the fact that we were in outerwear in the room. They promised to increase the temperature from 22 to 24, although in reality the room was no more than 14-16 degrees, maybe 18 at most in the day time. And their thermostat is on the first floor, where it may or may not be 22 degrees. Aparently this is not about the thermostat but about them not willing to provide quality service to their guests. For a while the heaters did turn on and warm us, but then we woke up again in the middle of the night realizing that we were freezing again. The heaters in the room, in the bathroom were cold and in the corridor too. Maybe guest are expected to bring a portable heater with themselves or avoid this guest house because it's really very cold here. My auntie made a brilliant photo of the cold window from the room. I do not recommend living here unless you have a portable heater with you. Also, we wanted to pay in cash, but they already charged the card when we checked in, not when we checked out. When we tried to ask why they took the money on the day of check-in and not check-out, they were rude and told me that I was the first customer who complained about freezing in the room. And they started threatening to call the police and started kicking us out, even though we hadn't even taken our bags out of the room at that time. Usually when landlords fail customer expectation, they apologize and try to win back the customers trust but not in this case. Instead of apologizing for not being able to provide a basic quality service for such a price, they were rude to us and told us that we were rude. Unheard of rudeness. I have never seen such unheard of rudeness in any hotel or guest house. Yes, and they threatened to ban me from bed and breakfast hotels. I haven't been to other hotels in this area yet, if all hotels have such a rude attitude towards customers, then maybe it's for the best. These owners should not be in the hotel business unless they can't provide quality service for the money they charge. Also, the owners shoudn't be rude to customers or should quit the

Had just a single night's stay at this wonderfully appointed guest house. We stopped on the way going further up North and were bowled over by the lovely location and extensive coast line. We are coming back again in 2025 for some more of that beach and amazing breakfast!

Had a lovely nights stay here. Booked a king room with sea view which didn’t disappoint. We were invited to a wedding at a nearby hotel but all rooms were fully booked there. Beautiful breakfast cooked to perfection. What more could you want?

Came in after a bikeride from Dunbar and the reception was very friendly and warm. Good place to store my bike and plenty of good advise for food and such. The room, you'll have to look sharply there when choosing, was a comfortable room with bathroom en-suite and with a perfect view on boulevard and sea. Breakfast was realy taken good care of and very tasty! Thanks very much good folks!

Had an amazing little spontaneous trip here over the BH weekend and what an absolute gem of a place it is. Newly renovated in a modern seaside cottage sort of feel, rooms were spacious, clean, comfortable and Allison was a lovely host, full of useful tips- thank you for suggesting Holy Island which is only 20 minutes away, and her husband does an awesome brekkie all for a reasonable £10! Well located to explore either lowland Scotland or the delights of Northumbria, will definitely stay again.