B&B Bertem Natuur

Disappointing Stay, Would Not Return. Additional charges for breakfast and late arrival. No water in the morning. Aggressive hostess. I had high hopes for this B&B, but unfortunately, my experience was far from what was advertised or expected. First, I was surprised to be charged an additional fee for arriving later in the evening — something that was neither mentioned during booking nor clearly communicated. For a place that should be offering hospitality, this felt more like a penalty than a welcome. Secondly, despite being marketed as a bed and breakfast, breakfast was not no included. We were charged 20 euro per person. When I asked, I was met with an unapologetic and somewhat defensive response from the hostess — who, frankly, came across as quite aggressive throughout the stay. To make matters worse, there was no water in the morning. I had to wait for awhile then limited flow came out from the tap. I was afraid to take chance for shower. When i mentioned it when checking out, they said due to water pressure. No apology whatsoever. I had to deal with a uncomfortable day myself, after a long journey and a busy day ahead. Overall, the experience felt unwelcoming and misleading. I’d recommend looking elsewhere if you’re expecting basic comfort, clarity, and the courtesy one would normally associate with a B&B. I would recommend to our travel agent to remove them on the list. Don’t want anyone who experienced what we went through.

Il B&B Bertem Natuur è un angolo di paradiso nello splendido paesino di Bertem, a 10 minuti da Leuven. La location ha alle spalle un immenso campo verde con cavalli, e le costruzioni in mattoni sono deliziose. Le camere sono nuovissime, spaziose e comode e nella mia stanza c'era anche una ciclette, i letti sono morbidi e il bagno ha una doccia molto grande. Manca il bidet (ma questo fuori dall'Italia é normale). La colazione è ricca, abbondante e di ottima qualità; vi consiglio di provare i salumi perché sono davvero buoni. Personale gentilissimo e disponibile, la proprietaria è simpaticissima e sempre col sorriso in faccia, molto positiva e cordiale. Ve lo consiglio assolutamente!!

Ik heb nog nooit zo een slechte service meegemaakt. Het is absurd. Bij vragen wordt er met moeite en kort gereageerd. Een vroegere incheck dan 17:00u moet je niet verwachten zonder dat je er een dot geld voor moet neerleggen. Maar helaas heb je dan al geboekt! En je kan niet annuleren. Opgepast dus voor onverwachte extra kosten!!