Hotel Hot spring Berne

We did last min booking of this hotel. We arrived Bern train station, took tram #9 and arrived in front of the hotel, which was very convenient. Front desk was very efficiency to let us check in before their regular check-in time and gave us an upgrade room with beautiful old city view from balcony. The room is about the right size with natural and tasteful modern appearance. The coffee maker and hot water kettle are available in the room. The free city transportation ticket for hotel guesses are plus. We enjoyed our stay in this hotel very much.

Good hotel! Everything is very close. Freshly renovated, beautiful design, delicious coffee. But you should know that if you take a shower or use the toilet, everything will be heard in the room and you will wake up your partner, since the stall doors do not protect against noise.

the hotel is fantastic, very nice room and great service. We used the smoking lounge with very nice cocktails. Will definitely go back. Location is just across the street from main train station and parking, within the old town.

The hotel staff is very friendly and happy to answer my questions. They respect the guests very much. The hotel environment is very good, comfortable and clean. Only 5 minutes away from the train station, very convenient There are not too many breakfast choices, but they are all acceptable and taste good

Service: The front desk service attitude is very good, but the English is not very standard. When checking in, they overcharged the parking fee (we didn't actually drive), and later the overcharged fee was refunded to the card. Overall good. Facilities: The room is large and comfortable. When I first checked in, I found that the TV had no power and the hair dryer was broken, but after contacting the front desk, the maintenance master quickly solved it and it had no impact. Food: I think Switzerland is expensive, so I didn't order food at the hotel. Overall: The hotel is in a good location, with convenient transportation and close to the rose garden. After dinner, the family slowly walked over and it was very comfortable. If you bring children, it is worth considering.

The front desk attitude is very good, the hotel facade is small, but the rooms are large and well-equipped and spacious, highly recommended! Bern is the most beautiful city we have ever visited in Switzerland and is worth visiting

The staff is very friendly and helpful. Coffee and tea is provided free to hotel guest all day which is a plus point to consider especially during the winter time.

Excellent location just hop on a tram from Bern central station. Professional staff. Check-in was quick. Always here at the reception to assist guests. Common space at the first floor has everything you need. Microwave, paper cup, and utensils.

My deposit 100chf still not received. Reception say it’s will be 2-5 days to my bank card. It’s already a week now. Please refund my deposit to my bank card