acora Berlin Living the City

前台人很熱情

還行吧 不差

I booked with this hotel MONTHS ago. I left a note online saying that I would be checking in early in the morning the day after my booking started. The day of my check-in came and they sent me an email asking me to check-in online and pay. I did. My flight was delayed. I received an email from this hotel saying that my booking was cancelled. THEY CANCELED MY BOOKING WITHOUT MY CONSENT AFTER I CHECKED IN. Can't get ahold of them via messenger, email, or phone.

The Management Is extremely poor DO NOT TRUST THIS COMPANY!!!! The management are dishonest and opportunistic. I was told that the rates were 990 for the 6 off months and it would go up to 1290 only for the prime months. I moved into these premises with this agreement and it turns out a false pretence and what I deem was deliberate deceit by management. Now that I am here, they want 1600/month for the entire 12 months. After talking to numerous people I am not the lone victim of their deception. Several people in the same room type are on massively different rates. They seem to make it up as they go and this to me is extortion and I cannot justify even 1290/month when I consider these following experiences 1/ Took over a month to get my document to register with the Government, which you are required to do within 14 days... I don’t seem to be the isolated case reading other reviews 2/ The rooms are not cleaned on schedule.. had to ask over and over daily and it wasn’t done for nearly two weeks - also not an isolated case. 3/ The internet is a disgrace here. It is always unusable. Either you cannot connect and you need to constantly go next door to ask them to reboot the router or when you can connect it constantly drops out to zero Mbps. The maximum speed I have gotten here is around 5Mbps download with a Zero upload speed and a ridiculous 400ms ping. Currently it is again not working and takes forever to even load the google search page to write this review. Trying to access the website to find alternate accomodation is painstaking. They constantly say it will be fixed tomorrow and it is not If you watch movies or sports via the internet, forget it now, It won’t happen! 4/ I had to take cold showers for two days because the hot water was not working and for days prior it was just warm. I was told that everyone was taking showers at the same time, but the hot water was not working at anytime including when trying to wash dishes. 5/ The Vending Machines are continually out of order in the foyer. 6/ There was 3 fire alarms early in the morning in one month. You sit outside in the freezing cold and then when you are given the okay to go back the lifts are still locked out 7/ You cannot access your rooms via stairs. They did not think to add a card entry on the stairs and you can only access rooms by the two elevators 8/ There is no public train station in proximity if you need it… It is approximately a 20 mins walk to the nearest. 9/ There is no safe in the rooms to protect your valuables. The staff of the hotel are nice, but it appears the issues are with the corporate management of the apartments, which are not in Berlin. Local staff have no say over the rates or I suspect the cheap and nasty problems that are way too ongoing within the facility. AVOID THIS FACILITY AND ANY FACILITY ASSOCIATED WITH THIS MANAGEMENT!

Отель ужасный по объективным причинам: 1) мы в отеле уже шесть дней и никто не разу за шесть дней не убирал номер. В номере грязь жуткая, особенно в ванной. 2) за шесть дней никто не менял полотенца, мы вынуждены пользоваться старыми грязными полотенцами; 3) в номере нет даже туалетной бумаги. И последнее : в номере нет горячей воды. Администрация отключила горячую воду в номерах в целях экономии, но говорит, что у них что-то испортилось. Тем, кто сильно возмущается, предлагают сходить в один из номеров минут на 15 и там принять душ. Таким образом, во всех номерах отелях воды горячей нет, а в одном номере вода горячая есть и там почему-то ничего не сломалось …… Администрация отеля врет жутко!!!! Мало того, что в номере грязь, там и помыться не возможно!!!!!!!!!!! Это безобразие!!!! Не верьте хорошим отзывам! Отель ужасный! Даже не думайте бронировать там номер! Выберите себе другой отель!!!!!!!

設備配置很到位